Kania Davis

• Employ Saas technology tools (Google Suite, Instagram business, Quickbooks, Wix) to streamline marketing efforts, resulting in a 24% increase in customer engagement and a boost in overall revenue.
• Utilized sales trends to optimize inventory, reducing food waste by 10% and increasing profitability for the business.
• Monitor customer preferences to adjust menu items, leading to repeat business and positive customer feedback.
• Develop vendor relationships to cut back on inventory and supply costs by 15% over the year—focusing on food quality and customer service
• Champion payment technology for invoicing and online ordering (Quickbooks, Stripe)

• Utilize Salesforce software and interpret data analytics to identify and predict client behavior, risks, and capture opportunities to improve company solutions

• Leverage product knowledge to increase customer retention by 10% and grow SaaS revenue by $100,000 through consultative engagement and personalized product recommendations.

• Implement Salesforce records management process and achieved 100% compliance, leading to improved customer relations and retention.

• Champion adoption through developing tailored success plans, training materials, and regular success check-ins

• Deliver cadenced quarterly business reviews focused on customer health, insights, and growth opportunities.

• Manage cross-functional relationships to own customer escalations, provide regular Voice of Customer feedback, and facilitate customer references/referral

• Manage a portfolio of 1500+ non-clinical healthcare, Information Technology, and Professional Development training programs
• Instrumental in developing inaugural Virtual Career Center curriculum resulting in an Increase of interviews, hires, and placements by 36%.
• Manage internal and external stakeholder relationships to improve reporting numbers that exceeded 67% institutional job placement rate by 12%
• Evaluate client areas of opportunity using assessments, helping them gain self-awareness by providing personalized coaching sessions tailored to individual goals and strengths
• Maintained up-to-date knowledge of industry trends, labor market data, and best practices in career management to provide informed advice to clients.

• Conduct market research to locate, engage, and attract new business opportunities and expansion areas—serving as liaison for prospective candidates and consultant for industry employers
• Influences lead outcomes and negotiates partnership agreements facilitating career and workforce opportunities
• Operate as trusted regional account manager for enterprise healthcare businesses in the Midwest region.
• Awarded top advisor for exceeding weekly and monthly placement goals (2019)
• Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client management.
• Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.