Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kania Starks

Springdale,AR

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Financial Aid Student Assistant

Finance Department
08.2023 - 05.2025
  • Provided valuable input during annual policy reviews aimed at improving overall service quality within the department.
  • Increased student satisfaction with financial aid services by providing prompt and courteous assistance in person, via phone, and email correspondence.
  • Optimized workflow processes within the office, implementing a centralized tracking system for outstanding tasks and deadlines.
  • Supported staff in resolving complex cases by conducting thorough research on individual circumstances and available funding options.
  • Contributed to office productivity by maintaining organized and accurate electronic files for all student records.
  • Facilitated timely disbursement of funds to students by efficiently processing award adjustments and refunds.
  • Improved financial aid processing efficiency by streamlining application review procedures.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Created and maintained detailed records of all office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Purchased and maintained office supplies.
  • Assisted with on boarding of new employees.
  • Managed over 200 letters being prepared to mail out daily.

Delivery Driver

DoorDash
01.2024 - 01.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Operated a vehicle to deliver loads as far as 20 miles from home location.

Library Assistant

Coffeyville Community College
01.2021 - 01.2023
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
  • Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
  • Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
  • Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Helped children select appropriate reading level library books.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Organized circulation desk with over 100 books and periodicals to be checked out.

Fast Food Crew Member

Sonics Drive In
01.2019 - 01.2023
  • Worked front counter, drive-thru and other areas.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Took orders, prepared meals, and collected payments.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
  • Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
  • Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Prepared high-quality food items following established recipes and safety guidelines for consistent results.
  • Greeted customers with enthusiasm and warmth and served over 200 customers.

Education

BBA - Marketing

St Ambrose University
Davenport, IA
05-2025

Skills

Communication:
- Developed strong verbal and written communication skills through customer-facing roles
- Effectively collaborated with team members in fast-paced environments
Time Management:
- Managed multiple responsibilities and prioritized tasks in various roles
- Demonstrated ability to work efficiently in fast-paced environments
Teamwork:
- Collaborated with colleagues in team-oriented environments (Sonic, DoorDash, Library Aid)
Supported team members in achieving common goals
Customer Service:
- Provided excellent customer service in various roles (Sonic, DoorDash, Library Aid)
- Built strong relationships with customers and colleagues
Adaptability:
- Adapted to new situations and challenges in various roles
- Demonstrated flexibility in fast-paced environments

DoorDash
- Utilized time management and customer service skills to deliver excellent customer experience
- Developed adaptability and problem-solving skills in a fast-paced environment
Financial Aid Assistant
- Demonstrated attention to detail and organizational skills in managing financial aid resources
- Developed strong communication and customer service skills through interactions with students and colleagues
Library Aid
- Utilized organizational and time management skills to maintain library resources
- Developed customer service and communication skills through patron interactions
Sonic Fast Food
- Demonstrated multitasking and customer service skills in a fast-paced environment
- Developed teamwork and communication skills through collaboration with colleagues

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of Financial Aid Inventory.
  • Consistently received positive customer feedback and high ratings
  • Successfully resolved customer complaints and issues in a timely manner
  • Collaborated with cross-functional teams to achieve project goals
  • Developed and maintained strong working relationships with colleagues
  • Demonstrated leadership skills by mentoring or training colleagues
  • Successfully managed financial aid resources, ensuring accurate and timely distribution
  • Developed and maintained strong relationships with students, colleagues, and stakeholders
  • Implemented process improvements, resulting in X% increase in efficiency or reduction in errors

Timeline

Delivery Driver

DoorDash
01.2024 - 01.2025

Financial Aid Student Assistant

Finance Department
08.2023 - 05.2025

Library Assistant

Coffeyville Community College
01.2021 - 01.2023

Fast Food Crew Member

Sonics Drive In
01.2019 - 01.2023

BBA - Marketing

St Ambrose University

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