Kani Arzon Robinson-Pierce
Fife
Summary
Im a young very creative and outgoing person high school graduate, I have some experience as a sales associate, working in restaurants, and even warehouses.
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
6
6
years of professional experience
Work History
Shift Lead
Round1 Entertainment
11.2024 - Current
- Completed cash and credit card transactions accurately using POS software.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier Assistant
American Eagle Outfitters, Inc
09.2024 - 12.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Set up credit accounts with new customers.
Shift lead
Jack in the box
03.2024 - 10.2024
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Shift lead
Jersey Mikes
03.2020 - 08.2020
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Sales associate/ customer service
Nordstrom
08.2019 - 01.2020
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
high school diploma -
Graduation Alliance
01.2022
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Crew coordination
- Relationship management
- Shift leadership
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Timeline
Shift Lead
Round1 Entertainment
11.2024 - Current
Cashier Assistant
American Eagle Outfitters, Inc
09.2024 - 12.2024
Shift lead
Jack in the box
03.2024 - 10.2024
Shift lead
Jersey Mikes
03.2020 - 08.2020
Sales associate/ customer service
Nordstrom
08.2019 - 01.2020
high school diploma -
Graduation Alliance
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