Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
31
31
years of professional experience
Work History
Medical Review Analyst
Solarity Health
Remote
04.2026 - Current
Reviewed medical records and healthcare documents for accuracy and compliance adherence.
Identified and corrected incomplete or inconsistent documentation to ensure quality assurance.
Processed patient health information requests efficiently to support timely access.
Restricted access to patient information, safeguarding privacy for authorized individuals.
Medical Records Retrieval Specialist
Advantmed
Remote
01.2026 - 04.2026
Made outbound calls to multiple healthcare facilities to retrieve medical records.
Reviewed documentation for accuracy and completeness to ensure proper submission.
Communicated with healthcare providers to clarify missing information.
Ensured compliance with HIPAA regulations during record handling.
Verified and updated patient information in system to maintain accurate records.
Customer Service Representative
Acc Premiere
Remote
01.1996 - 01.2026
Answered a high volume of incoming calls and emails, while greeting callers professionally.
Resolved complaints by using active listening and de-escalation techniques to handle upset customers.
Provided accurate information on products and services to address inquiries.
Guided callers in troubleshooting product issues or navigating company site.
Education
High School Diploma -
Frederick Douglass High School
Atlanta, GA
06-1998
Certificate - Pharmacy Technician
University of Tennessee
Chattanooga, TN
08-2026
Some College (No Degree) - Business Administration
Albany State University
Albany, GA
Skills
Medical documentation
Medical record analysis
HIPAA compliance
Data entry
Attention to detail
Effective communication
Customer service
Health Information Management
Timeline
Medical Review Analyst
Solarity Health
04.2026 - Current
Medical Records Retrieval Specialist
Advantmed
01.2026 - 04.2026
Customer Service Representative
Acc Premiere
01.1996 - 01.2026
High School Diploma -
Frederick Douglass High School
Certificate - Pharmacy Technician
University of Tennessee
Some College (No Degree) - Business Administration