To obtain a position that will help utilize my communication, leadership, and phlebotomy skills that will allow me to enhance a more effective work performance with a well-established organization to ensure a stable environment that will lead to a lasting relationship.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in reduction in work hours/labor costs.
Build manage, and develop a power team comprised of personnel, and provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures.
Communicate with diverse teams/clients, build rapport and long-term relationships, and achieve client/customer satisfaction metric.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manger
Tommy Hilfiger
Little Rock, AR
11.2017 - 06.2020
Coordinate with the store employees to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service-related issues.
Manage all daily functions of retail operations with the store employees, including visual merchandising for new products, inventory forecasting, and sales reporting.
Support the store employees throughout the hiring process, including screening applicants, conducting interviews, and coordinating onboarding activities.
Deliver training to team members on telecommunication products, customer service best practices, and consultative selling.
Private Caregiver June 2020-September 2023
Organized promotional events to increase product awareness.
Maintained records of client care services provided including changes in condition or treatment plan.
Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
Conducted regular safety assessments of homes in order to identify any potential hazards that could cause harm.
Provided emotional support and comfort to patients during difficult times.
Organized medication reminders for clients taking multiple prescriptions throughout the day.
Transported clients to doctor appointments, grocery stores, and other necessary destinations.
Attended continuing education classes to stay current with best practices in the field of private caregiving.
Kept accurate records of all tasks completed during shifts including start and end times and notes about client interactions.
Ambulated individuals around home, public and medical locations.
Education
Adult Education
Jacksonville, AR
06-2024
Washington Barber College
Little Rock, AR
09-2022
High School Diploma -
Parkview Magnet High School
Little Rock, AR
05-2021
Skills
Venipuncture
Blood collection
Infection Control
Specimen Preparation
Donor screening
Paperwork Processing
Data Entry
HIPAA
Patient Care
Specimen handling
Medical Records Review
Staff Management
Quality Control
Health Education
Communication abilities
Sanitation and sterilization
Patient support
Medical terminology knowledge
Diagnostic Testing
Blood transfusions
Hemoglobin Testing
Detail Oriented
Excellent written and oral communication skills
Develops positive work place relationships
Great customer service skills
Accomplishments
Ranked 1 out of 10 colleagues for barbering in Little Rock.
Certification
Certified Phlebotomist- Skillful and precise in performing Venipunctures and capillary punctures, collecting Preparing, and storing blood samples, and verifying Medical records. High level of accuracy and attention to detail. Possess excellent patient-relations skills- known for having a gentle touch and the ability to alleviate patient anxieties.