Kanijah Underdue Lockhart
Garysburg,NC
Summary
Customer-focused representative seeking a work-from-home position to provide professional, efficient, and friendly service. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Security Officer
Deerfield Correctional
Capron, VA
04.2024 - 02.2026
- Used written communication to report incidents and interactions
- Collaborated with other Officers to reach and share goals
- Reduced the risk of harm to others
Customer Service Representative
Alorica
10.2023 - 03.2024
- Answer inbound calls
- Help with billing, orders, account questions
- Document customer issues
Customer Service
Walmart
Roanoke Rapids, NC
06.2022 - 10.2023
- Provided Excellent Customer Service
- Understanding the needs and concerns for customers
- Use of positive language to explain solution to customers
- Maintained friendly environments
Fulfillment Associate
Amazon
Suffolk, VA
02.2021 - 05.2022
- Operated material handling equipment to ensure efficient product movement within fulfillment center.
Education
College - undefined
Pitt Community College
03.2026
High School Diploma - undefined
Northampton County High School
Gaston, NC05.2021
Skills
- Written and Oral Communication
- Negotiation
- Time Management
- Problem Solving
- Detail Oriented
- Excellent Customer Service
- Oral & Written Communication
- Multi-tasking Abilities
- Inbound & Outbound Calls
- Issue & Complaint Resolution
- Data Entry & Maintenance
- Windows 10&11
- Leadership
- Chat
- Verbal Communication
- Customer Service
- Empathy
- Active Listening Skills
- Microsoft Office Expertise
- Technical Support Expertise
- Call Center Operations
- Work Task Prioritization
- MAC OS
- Sales
- Zendesk
- Recruitment
- Positive Attitude
- Report writing
- Incident reporting
- Security guard license
- General security
Awards
TRIO (Honors), Citizenship, Helping Young People Awards
Timeline
Security Officer
Deerfield Correctional
04.2024 - 02.2026
Customer Service Representative
Alorica
10.2023 - 03.2024
Customer Service
Walmart
06.2022 - 10.2023
Fulfillment Associate
Amazon
02.2021 - 05.2022
College - undefined
Pitt Community College
High School Diploma - undefined
Northampton County High School