Kanika Johnson
Virginia Beach,VA
Summary
Hardworking Dispatch Manager with strong workload coordination and task delegation skills. Outgoing personality builds quality relationships with coworkers and promotes inclusive employee training environments. Efficient data collection promotes accurate documentation and improves supply chain logistics. Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Overview
20
20
years of professional experience
Work History
Dispatcher Manager
GPT
Virginia Beach, VA
01.2021 - Current
- Maintained compliance with local laws related to transportation regulations.
- Trained new staff members in proper dispatch procedures.
- Ensured that all vehicles met DOT standards for safety inspections.
- Negotiated contracts with vendors to reduce costs associated with shipping materials.
- Provided timely updates to customers about their orders or deliveries.
Data Entry Clerk
Accel Pest
Virginia Beach, VA
06.2018 - 01.2021
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Verified accuracy and completeness of data entry into the database system.
- Checked source documents against entered data to ensure accuracy.
Accounts Receivable Clerk
Courtyard by Marriott
Norfolk, VA
05.2014 - 06.2018
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Maintained accurate records of accounts receivable and payable transactions.
- Reconciled daily cash receipts with bank deposits.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
Night Auditor
Courtyard by Marriott
Norfolk, VA
06.2010 - 05.2014
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Responded to customer inquiries regarding hotel services, reservations, directions.
Truck Driver
SPSA
Portsmouth, VA
03.2004 - 05.2014
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
Education
Some College (No Degree) - Business Administration and Management
Strayer University
Virginia Beach, VASkills
- Scheduling Expertise
- Employee Training
- Incident Reporting
- Route Planning
Timeline
Dispatcher Manager
GPT
01.2021 - Current
Data Entry Clerk
Accel Pest
06.2018 - 01.2021
Accounts Receivable Clerk
Courtyard by Marriott
05.2014 - 06.2018
Night Auditor
Courtyard by Marriott
06.2010 - 05.2014
Truck Driver
SPSA
03.2004 - 05.2014
Some College (No Degree) - Business Administration and Management
Strayer University
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