Kanika Malhotra
Odenton,MD
Summary
Dedicated to developing strong analytical, communication, problem-solving, and managerial skills with a focus on team management. Seeking a challenging opportunity within the organization to apply expertise and contribute to team success. Skilled at presenting investment options based on customer needs and risk tolerance. Proven track record of retaining clients by consistently exceeding service expectations and increasing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Team Leader
Royal Farms
04.2022 - 10.2022
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
Customer Care Service Representative
Giant Food Stores
01.2018 - 11.2020
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Contributed to the development of updated training materials for new employees, ensuring consistent service delivery across the team.
- Explored alternative solutions when handling customer complaints, resulting in increased retention rates.
Store Manager
7 Eleven Store
09.2016 - 12.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales Manager-Personal Banking
Deutsche Bank
01.2013 - 04.2015
- Acquiring new customers, retail banking, multi products sales, handling customers existing portfolio, deepening the existing relationships and cross selling, doing financial planning for all mapped HNI clients
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Acquisition Manager
Indusind Bank
08.2011 - 01.2013
- Have to acquire the customers for the bank and have to deal with HNI clients
- Achieved successful acquisitions by conducting thorough market research and identifying key targets.
- Optimized valuation models for target companies, providing accurate assessments for decision-making purposes.
Education
MBA - Marketing + Human Resources
MANAV RACHNA INTERNATIONAL UNIVERSITY
Faridabad, Haryana, IndiaBBA - Business Administration And Management
MANAV RACHNA INTERNATIONAL UNIVERSITY
Faridabad, Haryana, IndiaStd. X -
DAV Public School
Faridabad, IndiaStd. XII - Commerce(Accounting, Economics, Marketing)
DAV Public School
Faridabad, IndiaSkills
- Team Management
- Data Management
- Complaint resolution
- Customer service excellence
- Leadership
- Teamwork and Collaboration
- Account Management
- Vendor and Client Relations
- Marketing Strategy
- Competitive Analysis
- Flexible
Accomplishments
- Score distinction in class 12th
- Passed MBA with 1st division degree
- Participated in organizing cultural fest Manav Rachna International University
- Got best employee of the month award
- AMFI certified
Computerefficiency
Very much efficient and comfortable in using computer programs. Use net frequently.
Personal Information
Date of Birth: 06/16/88
Projects
RANBAXY, MOVEMENT OF DOXOPHYLINE IN THE MARKET, Summer Internship Project
Training
- RANBAXY, 2 Months
- Imperia Structures ltd. (Real Estate), 6 Months
Languages
English
Hindi
Punjabi
Timeline
Customer Service Team Leader
Royal Farms
04.2022 - 10.2022
Customer Care Service Representative
Giant Food Stores
01.2018 - 11.2020
Store Manager
7 Eleven Store
09.2016 - 12.2017
Sales Manager-Personal Banking
Deutsche Bank
01.2013 - 04.2015
Acquisition Manager
Indusind Bank
08.2011 - 01.2013
MBA - Marketing + Human Resources
MANAV RACHNA INTERNATIONAL UNIVERSITY
BBA - Business Administration And Management
MANAV RACHNA INTERNATIONAL UNIVERSITY
Std. X -
DAV Public School
Std. XII - Commerce(Accounting, Economics, Marketing)
DAV Public School
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