Summary
Overview
Work History
Education
Skills
volunteer
Languages
Timeline
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Kanika Murphy

Fresno,CA

Summary

organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Flight Attendant

SkyWest Airlines
02.2021 - 06.2021
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.

Real Estate Sales Agent

Century 21
03.2020 - 01.2021
  • Communicated with clients to understand property needs and preferences.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Coordinated appointments to show marketed properties.
  • Built lasting relationships with satisfied clients who provided referrals, contributing to business growth over time.
  • Educated clients on sales and buying processes and advised buyers on making decisions.

Courier Contractor

Foundation Laboratory
07.2016 - 12.2019
  • Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on the road.
  • Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
  • Adhered to strict safety guidelines, resulting in an exemplary driving record with no accidents or violations.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Streamlined the pick-up process by proactively organizing packages based on destination priority.
  • Contacted customers to confirm delivery details and locations.

Laboratory Technician

Dr. Gail Mallard Warren
01.2014 - 07.2016
  • Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Documented information by maintaining daily logs and equipment record books.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Maintained documentation on tests performed in lab.
  • Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
  • Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.

Education

No Degree - American Sign Language (ASL)

Fresno City College
Fresno, CA
07-2024

High School Diploma -

Herbert Hoover High School
Fresno, CA
06-1997

Skills

  • Immunological Assays
  • Chromatography Techniques
  • Laboratory safety protocols
  • Microscopy techniques
  • Medical Terminology
  • Safety Compliance
  • Lab result interpretation
  • Data Interpretation
  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities

volunteer

Volunteering at my church can be a great way to help your community and develop new skills , dedicate  my time and talents to various activities within my church community without monetary compensation. Church volunteers' roles are diverse, ranging from administrative tasks to hands-on roles such as teaching Sunday school, leading youth groups, and participating in music ministry enjoy helping out when needed 

Languages

American Sign Language
Limited Working

Timeline

Flight Attendant

SkyWest Airlines
02.2021 - 06.2021

Real Estate Sales Agent

Century 21
03.2020 - 01.2021

Courier Contractor

Foundation Laboratory
07.2016 - 12.2019

Laboratory Technician

Dr. Gail Mallard Warren
01.2014 - 07.2016

No Degree - American Sign Language (ASL)

Fresno City College

High School Diploma -

Herbert Hoover High School

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Kanika Murphy