Kanisha Carter
Euless,TX
Summary
Customer service-oriented individual with extensive experience in the office environment. Seeking a career in software development to leverage strong collaboration skills and passion for problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Management Assistant
CarMax
Irving, Texas
10.2022 - Current
- Provided administrative support to management staff, including responding to internal customer inquiries and preparing reports.
- Handled confidential information with discretion and maintained organized filing systems.
- Coordinated office activities such as ordering supplies, managing mail distribution, scheduling repairs.
- Prepared documents for external auditing processes as needed.
- Processed invoices and verified accuracy of financial documents prior to submission.
- Managed new hire onboarding.
- Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
- Reviewed, proofread and edited documents to prepare for management signature.
- Coordinated and facilitated calendars to arrange appointments, meetings and conferences.
- Maintained positive working relationship with fellow staff and management.
Lead Business Office Associate
CarMax
Fort Worth, Texas
07.2021 - 10.2022
- Responsible for managing day-to-day operations of the business office, ensuring compliance with company policies and procedures.
- Provided leadership in developing and implementing strategies to maximize efficiency and effectiveness of staff members.
- Assisted customers with inquiries regarding their account balances or payments due dates.
- Performed daily reconciliations of cash receipts against sales orders to ensure accuracy in reporting figures.
- Provided mentorship to both freshers and current associates to enhance operational efficacy
- Operated office equipment, such as copy machine, scanner and printer.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Organized paper filing system to maintain accurate records.
- Sorted incoming mail and delivered to appropriate employees or departments.
- Set specific goals for projects to measure progress and evaluate end results.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Customer Specialist Alternative Delivery
CarMax
Fort Worth , Texas
07.2019 - 07.2021
- Acted as a business office associate when not on deliveries
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintained a high level of professionalism with clients and working with team members.
- Kept records of customer interactions, process customer accounts and file documents.
- Identified potential issues that may negatively affect customer satisfaction and took corrective action to resolve them in a timely manner.
- Developed an in-depth knowledge of company products, services, pricing plans, promotions, competitors.
- Processed orders, forms and applications accurately using internal systems.
- Suggested improvements in products and services based on feedback from customers.
- Recognized opportunities to upsell products when they arise.
- Collaborated with other departments to implement effective solutions for customers' needs.
- Educated customers on product features and benefits.
- Met established goals for productivity levels and quality assurance standards set by management.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Business Office Associate
Cargill
Jackson, Mississippi
12.2018 - 07.2019
- Created and maintained filing systems for records retention.
- Conducted audits of internal processes to identify areas for improvement.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Collected and coded various documents to prepare for filing, storage and processing.
- Dispersed incoming mail to correct recipients throughout office.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Typed, formatted and edited correspondence and other documents.
- Prepared and reviewed legal documents for accuracy and completeness, ensuring compliance with applicable laws and regulations prior to filing or submitting them for processing.
Education
Bootcamp Certification - Software Development
UTD Fullstack Academy
Dallas, TX05-2025
Bachelor of Arts - General Studies Conc. Coding Basics
Southern New Hampshire University
Manchester, NH12-2024
Skills
- Object-Oriented Programming
- Fundamentally skilled in coding languages such as Python, JAVA, and SQL
- Strong problem solving
- Self-starter
- High attention to detail
- Onboarding
- Customer Service
- Contracts
- Strong leadership
Certification
- Fullstack Academy at UTD, Software Development: (Certificate)
Accomplishments
- Accumulated over 60,000 Achievers points and 141 recognitions during my tenure with CarMax. The most recent recognition includes a "Go for Greatness" recognition for creating an excel reporting tool for an asset review topic, G2K. It created increased efficiency and accuracy for the team.
- Receive frequent verbal recognitions for work ethic and meeting daily goals in past and current roles.
References
References available upon request.
Timeline
Management Assistant
CarMax
10.2022 - Current
Lead Business Office Associate
CarMax
07.2021 - 10.2022
Customer Specialist Alternative Delivery
CarMax
07.2019 - 07.2021
Business Office Associate
Cargill
12.2018 - 07.2019
Bootcamp Certification - Software Development
UTD Fullstack Academy
Bachelor of Arts - General Studies Conc. Coding Basics
Southern New Hampshire University
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