Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kanisha Hanson

Union,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Store Manager

Video Extra
05.2017 - Current
  • Increased profits 20% through effective sales training and troubleshooting profit loss areas
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives
  • Completed point of sale opening and closing procedures
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Customer Care Agent

HelloFresh
12.2016 - 04.2017
  • Resolved concerns with products or services to help with retention and drive sales
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Coordinated timely responses to online customer communication and researched complex issues
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Responded to customer comments and questions via LiveChat during shifts.

Call Center Agent /Supervisor

AST Funds Solutions
01.2014 - 07.2016
  • Monitored over 2,000 call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
  • Oversaw employee performance to foster accurate prioritization and achievement of productivity goals
  • Minimized workflow issues by cross-training staff on technical procedures, protocols, and customer service practices
  • Prepared reports to assist business leaders with key decision-making and strategic operational planning
  • Used a variety of public search engines to find Shareholder's contact information
  • Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews.

Sales and Marketing Manager

INC 2000
02.2013 - 10.2014
  • Managed marketing and sales staff recruitment, evaluating and training new hires
  • Supervised daily activities of marketing and sales staff
  • Developed and evaluated marketing strategy based on knowledge and understanding of the market
  • Collaborated with advertising and sales staff to promote products and services
  • Participated in trade shows and promotional activities
  • Evaluated demand for company's products and services
  • Compiled lists of products to be presented to customers on a daily basis
  • Identified potential customers, sold to both stores and directly to individuals
  • Balanced company benefit and customer satisfaction
  • Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.

Sales Associate

Dollar Tree
07.2010 - 04.2013
  • Determined work assignments and equipment needs for the entire team
  • Assisted over 200 customers per day with their purchases
  • Loaded and unloaded materials, sorted cargo
  • Moved materials by hand and using heavy equipment
  • Maintained production sheets
  • Reported shortages and damaged materials
  • Checked incoming materials against invoices
  • Maintained tools and equipment, ensured a clean and safe working environment
  • Followed all safety rules and regulations
  • My accomplishments included being asked to become an Assistant Manager in training.

Education

High School Diploma -

Hackensack High School
Hackensack, NJ

Skills

  • POS systems expert
  • Multi-line phone talent
  • International sales support
  • Key stakeholder relationship building
  • Customer relationship management
  • Call center operations
  • Staff education and training
  • Sales expertise
  • Avaya
  • Pavlov
  • Dell systems
  • Windows
  • MS Word
  • MS Office
  • MS Outlook
  • Excel

Timeline

Store Manager

Video Extra
05.2017 - Current

Customer Care Agent

HelloFresh
12.2016 - 04.2017

Call Center Agent /Supervisor

AST Funds Solutions
01.2014 - 07.2016

Sales and Marketing Manager

INC 2000
02.2013 - 10.2014

Sales Associate

Dollar Tree
07.2010 - 04.2013

High School Diploma -

Hackensack High School

Similar Profiles

CREATE PROFILE
Kanisha Hanson