Summary
Overview
Work History
Education
Skills
Timeline
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KANISHA JACKSON

Brooklyn

Summary


Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Clear Harbor
11.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Server/Front Desk Receptionist

Grenadine House
03.2024 - 09.2024
  • Internship
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Bartender

Trotmans Depot
08.2023 - 01.2024
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Server

Chill Spot Bar and Grill
05.2023 - 06.2023
  • Internship
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Bartender

Captain Lano’s Bar and Restaurant
11.2021 - 12.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Education

Associates Degree of Hospitality Studies

St. Vincent And The Grenadines Community College, Division of Technical Vocational Education
06.2023

High School Diploma -

St. Joseph Convent Kingstown
06.2021

Skills

  • Customer service

  • Active listening

  • Critical thinking

  • Problem resolution

  • Call center experience

  • Complaint handling

  • Appointment scheduling

Timeline

Customer Service Representative

Clear Harbor
11.2024 - 02.2025

Server/Front Desk Receptionist

Grenadine House
03.2024 - 09.2024

Bartender

Trotmans Depot
08.2023 - 01.2024

Server

Chill Spot Bar and Grill
05.2023 - 06.2023

Bartender

Captain Lano’s Bar and Restaurant
11.2021 - 12.2022

Associates Degree of Hospitality Studies

St. Vincent And The Grenadines Community College, Division of Technical Vocational Education

High School Diploma -

St. Joseph Convent Kingstown

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KANISHA JACKSON