KANISHA JACKSON
Brooklyn
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Clear Harbor
11.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server/Front Desk Receptionist
Grenadine House
03.2024 - 09.2024
- Internship
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bartender
Trotmans Depot
08.2023 - 01.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Chill Spot Bar and Grill
05.2023 - 06.2023
- Internship
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
Captain Lano’s Bar and Restaurant
11.2021 - 12.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Education
Associates Degree of Hospitality Studies
St. Vincent And The Grenadines Community College, Division of Technical Vocational Education
06.2023
High School Diploma -
St. Joseph Convent Kingstown
06.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Complaint handling
- Appointment scheduling
Timeline
Customer Service Representative
Clear Harbor
11.2024 - 02.2025
Server/Front Desk Receptionist
Grenadine House
03.2024 - 09.2024
Bartender
Trotmans Depot
08.2023 - 01.2024
Server
Chill Spot Bar and Grill
05.2023 - 06.2023
Bartender
Captain Lano’s Bar and Restaurant
11.2021 - 12.2022
Associates Degree of Hospitality Studies
St. Vincent And The Grenadines Community College, Division of Technical Vocational Education
High School Diploma -
St. Joseph Convent Kingstown
Similar Profiles
Afeisha JohnAfeisha John
Customer Accounts Executive at Clear HarborCustomer Accounts Executive at Clear Harbor
Henry Sylvester (Jr)Henry Sylvester (Jr)
IT Desktop Technician at Clear HarborIT Desktop Technician at Clear Harbor
Margaret SeamanMargaret Seaman
Facilities Manager at Clear HarborFacilities Manager at Clear Harbor