Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kanisha Miles

Milwaukee,WI

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers/patients. Looking for a new role where hard work and dedication will be highly valued. Skilled [Job Title] proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Rogers Behavioral Health
Oconomowoc, WI
08.2023 - Current
  • Ensured safety of all clients through continuous observation and monitoring during shift hours.
  • Supervised visitors entering the facility according to established security protocols.
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
  • Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Restrained violent or suicidal patients using approved verbal or physical techniques.

Cage Inventory Cashier

Potawatomi Bingo Casino
Milwaukee, WI
09.2016 - 03.2023
  • Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
  • Balanced the cash drawer at the beginning and end of each shift.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Maintained an accurate record of all transactions in the casino's computer system.
  • Performed daily audits of all currency transactions for accuracy.
  • Managed the payment of jackpots and other winnings to customers in a timely manner.
  • Adhered to security protocols while handling large amounts of cash.
  • Assisted in training new employees as needed.
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
  • Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Prepared balance sheets in accordance with gaming standards and internal controls.
  • Completed NRT self-redemption kiosk duties by filling and crediting kiosks and handling guests' disputes concerning kiosks.
  • Counted, verified and posted armored car deposits.

Direct Support Professional Caregiver

MyPath
Waukesha, WI
11.2020 - 05.2022
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Used approved crisis intervention techniques in emergency situations.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained detailed records of services performed on clients.
  • Monitored clients' activity levels and helped prevent sedentary behavior.

Education

High School Diploma -

North Division High School
Milwaukee, WI

Skills

  • Patient Safety Management
  • Charting and clinical documentation
  • Discharge Planning
  • Excellent customer service skills
  • Behavior Management
  • Health plan benefits
  • Medication Administration
  • Behavioral Management
  • De-Escalation Techniques
  • Mental Health First Aid
  • Eating Disorder Awareness
  • Payment Collection
  • Drawer balancing
  • Cash Handling
  • Customer Service
  • Payment Processing
  • POS Systems
  • Returns processing
  • Cash Management
  • Records Maintenance
  • Time management skills

Certification

  • Fire Safety
  • first Aide
  • Microsoft word/office
  • Medication administration

Timeline

Mental Health Technician

Rogers Behavioral Health
08.2023 - Current

Direct Support Professional Caregiver

MyPath
11.2020 - 05.2022

Cage Inventory Cashier

Potawatomi Bingo Casino
09.2016 - 03.2023

High School Diploma -

North Division High School

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Kanisha Miles