Kanisha Monteiro
Human Resources
El Cajon,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Human Resources Recruitment Outreach Coordinator
YMCA of San Diego County
San Diego, CA
08.2020 - Current
- Communicated regularly with staff members to ensure that all outreach materials were up-to-date and accurate.
- Collaborated with other departments on projects related to marketing and public relations efforts
- Developed and implemented HR strategies, policies, and procedures to ensure compliance with employment laws.
- Assisted in developing strategies for assessing effectiveness of outreach efforts.
- Responded promptly to inquiries from external contacts regarding programs or services offered by the organization.
- Prepared reports summarizing results of outreach activities for senior management review.
- Facilitated training sessions for staff members on best practices for conducting successful outreach initiatives.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Maintained outreach contacts in organization's database to track progress toward base building goals.
- Tracked data using spreadsheets to record pledges, phone calls and canvassing.
- Recruited, interviewed and hired.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Reviewed job descriptions for accuracy and relevance to ensure legal compliance.
- Developed effective communication channels within the organization so that information can be shared quickly and accurately among departments and employees as needed.
- Researched applicable employment laws and regulations to ensure best practices were followed in areas such as wage and hour law, equal opportunity employment, harassment prevention.
- Implemented diversity initiatives designed to promote an inclusive work environment where everyone is respected regardless of race, gender identity and expression or sexual orientation.
- Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
Membership Director
YMCA of San Diego County
San Diego, CA
02.2019 - 01.2021
- Developed and implemented new member recruitment initiatives.
- Managed membership database, ensuring accuracy of data entry.
- Organized and facilitated monthly membership meetings.
- Analyzed current membership trends to identify potential areas for growth.
- Created and maintained records of all memberships, including payment information and contact details.
- Provided customer service support to existing members regarding their accounts or inquiries about services offered by the organization.
- Collaborated with staff across departments to ensure smooth operations related to member services.
- Worked closely with vendors and other partners to secure discounts on behalf of members.
- Coordinated volunteers and interns who assisted with various aspects of member management.
- Researched industry best practices for developing effective member engagement strategies.
- Organized special events aimed at engaging current members as well as attracting prospective ones.
- Utilized customer feedback surveys to assess satisfaction levels among existing members.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Prepared budgets and approved budget expenditures.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
District Manager
Lincoln Property Management
San Diego, CA
02.2012 - 01.2019
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Managed all maintenance requests from tenants in a timely manner.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Exercised direct supervision over property staff.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Updated tenant and unit information to keep current in housing database.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Compiled and conveyed operational and financial data to regional manager.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Met with committees to discuss and resolve legal and environmental issues.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Met with clients to negotiate management and service contracts.
- Prepared detailed budgets and financial reports for properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Drafted and monitored budgets for overall maintenance and operations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Completed lease applications and verifications, notifying prospects of results.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Created, implemented, and maintained a performance management system for all employees.
Assistant Manager
Lincoln Property Management
San Diego, CA
01.2008 - 02.2012
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
Education
BBA - Business Administration
University of Phoenix
Tempe, AZ03.2005
Skills
- Budget Administration
- Data Analysis
- Strong Written and Verbal Communication
- Partnership Development
- Database Management
- Program Management
- Community Outreach
- Effective Customer Communication
- Interviewing Skills
- Staff Management
- Business Administration
- Project Coordination
- Staff Development
- Operations Management
- Business Development
- Project Management
- External and Public Relations
- Budget Management
- Hiring and Retention
- Recruiting and Hiring
- Recruitment / Human Resources
- Human resources administration
Accomplishments
- Developed relationships with 160 new clients and typically exceeded goals by 40%.
- Exceeded outreach goals by average of 40% in year.
- Led team to achieve 90% com, earning recognition from upper management and financial reward.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Human Resources Recruitment Outreach Coordinator
YMCA of San Diego County
08.2020 - Current
Membership Director
YMCA of San Diego County
02.2019 - 01.2021
District Manager
Lincoln Property Management
02.2012 - 01.2019
Assistant Manager
Lincoln Property Management
01.2008 - 02.2012
BBA - Business Administration
University of Phoenix
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