KANISHA MOON
Mauldin,SC
Summary
Dynamic professional with hands-on experience at Level Up Grooming & Spa, excelling in strategic issue analysis and effective team collaboration. Proven ability to enhance customer satisfaction through empathetic communication and problem resolution. Skilled in software utilization, I thrive in fast-paced environments, consistently delivering results and supporting team success.
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
7
7
years of professional experience
Work History
Intern
Level Up Grooming & Spa
06.2023 - Current
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Customer Service Representative
Alorica
03.2019 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
United Ministries
Greenville ScSkills
- Effective team collaboration
- Efficient at acquiring new skills
- Experienced in software utilization
- Quick learner
- Strategic issue analysis
Accomplishments
- Resolved product issue through consumer testing.
- Achieved an increase in clientele by introducing social sites and media use as a successful marketing tool, which resulted in an increase in sales.
- Supervised team of 10 staff members.
- Achieved positive reviews by completing all necessary tasks with accuracy and efficiency.
Languages
English
Native or Bilingual
Timeline
Intern
Level Up Grooming & Spa
06.2023 - Current
Customer Service Representative
Alorica
03.2019 - 03.2023
GED -
United Ministries