Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kanisha Norris

Beaumont,TX

Summary

Dynamic and motivated marketing professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Remote Customer Service Representative

Arise
01.2023 - 01.2024
  • Maintain the bridge between the company and its clients, ensuring smooth communication and support from a distance.
  • Process orders, forms, applications, and requests for refunds or exchanges, ensuring all customer transactions are completed efficiently.
  • Escalate complex issues to the appropriate senior team member or department, providing a comprehensive briefing on the issue and any actions taken so far.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Seasonal Guest Relations Specialist

Target
10.2022 - 01.2023
  • Assist guests across multiple multimedia channels (phones, emails, social, chat, etc.).
  • Find creative solutions to make it right for the guest, quickly adapting to changing business needs.
  • Manage media-sensitive or potential legal issues and situations that involve extensive research or partnership with other key Target leaders.
  • Enhanced guest satisfaction by promptly addressing concerns and resolving issues.

Dispatcher

Carter's On The Road Trucking
01.2020 - 04.2022
  • Book freight loads for multiple trucks.
  • Reach out to brokers and negotiate tasks.
  • Submit all necessary paperwork to factoring companies.
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.

Customer Service Representative

Alorica
05.2018 - 06.2019
  • Assist homeowners with insurance provided by the company.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • File complaints on the customer's behalf, set appointments for supervisor callbacks.
  • Dispatch vendor companies out for electrical, appliance, spa equipment, and any other home-related issues covered in the insurance policy.

Education

No Degree - Phlebotomy

Southeast Texas Phlebotomy Institute
Beaumont
09.2022

High School Diploma -

West Brook High School
Beaumont, TX
06.2016

Skills

  • Consultative Sales
  • Data Entry
  • Information Security
  • Appointment Scheduling
  • Project Management skills
  • Communication skills
  • Time Management
  • Coding Skills

Certification


  • Sales Essentials Certificate
  • ACE - Adobe Certified Expert, Photoshop
  • MCAS - Microsoft Certified Application Specialist
  • Sales Manager Certificate

Additional Information

Assisted in organizing and executing successful fundraising events for a non-profit organization.

Timeline

Remote Customer Service Representative

Arise
01.2023 - 01.2024

Seasonal Guest Relations Specialist

Target
10.2022 - 01.2023

Dispatcher

Carter's On The Road Trucking
01.2020 - 04.2022

Customer Service Representative

Alorica
05.2018 - 06.2019

No Degree - Phlebotomy

Southeast Texas Phlebotomy Institute

High School Diploma -

West Brook High School

Similar Profiles

CREATE PROFILE
Kanisha Norris