Summary
Overview
Work History
Education
Skills
Certification
Training
References
Timeline
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KANISHA PATTERSON-WHITE

KANISHA PATTERSON-WHITE

Hampton,USA

Summary

CompTIA Security+ certified, results-driven digital operations technical professional with over 10 years of experience optimizing processes and enhancing system performance. Highly respected Digital Operations Senior Customer Representative with expertise in the application of technology for business functions, including analyzing current processes to continually improve the customer experience. A clear, calm, and trusted communicator who easily connects with stakeholders, assumes team leadership, and consistently influences direction aligned with corporate purpose, goals, and values. Systematically prepared for a career in the technical field. Proficient in leveraging data analytics and automation tools to drive efficiency and reduce operational costs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sr Customer Service Coordinator Digital Operations Specialist

Capital One
Chesapeake, USA
02.2018 - Current
  • Conduct account reviews and call flow types to find the root cause of technical issues to problemsolve and process solutions for customer account satisfaction.
  • Perform troubleshooting steps for browser and device issues to resolve online inquiries for Capital One Cardholders.
  • Ensure customer complaints are handled to the highest level of satisfaction by striving to provide a great customer experience.
  • Manages data administration with a high degree of accuracy while handling confidential account information.
  • Provides excellent customer service by building rapport while guiding customers through steps to gain online access and process changes.
  • Serves as team lead to help facilitate team meetings, keep team up to date on current events and development training to meet performance goals for quality while managing team day to day operations.
  • Communicate effectively with peers, management, and customers to display great company morale.
  • Exercise good judgement and independent decision-making skills for customer satisfaction.
  • Display a professional, positive attitude to be flexible and embrace change for the betterment of the company.
  • Monitor operations and review records and metrics to understand company performance.

Marketing Sales Associate

State Farm Bank & Financial Services
Hampton, USA
04.2014 - 02.2018
  • Marketing business for sales opportunities while servicing a book of business for 2000+ clients.
  • Managed data entry into multiple systems to be utilized by countless others on a daily basis for decisions.
  • Provided excellent customer service for current and potential clients while building long term relationships with a variety of stakeholders.
  • Partnered with agents on marketing strategies to maximize business potential.
  • Maintained knowledge related to a wide-variety of industry products for clients based on their needs.
  • Selected as Interim Manager to assume leadership and operational duties when the agent was unavailable.
  • Trained and developed in mutual funds, IRA's, and insurance financial reviews.
  • Closed Bank loans for raw, new, and refinanced vehicles; Met and exceeded sales goals for auto, fire, life, health, and bank.
  • Processed transactions using a point-of-sale system.
  • Utilized various software and tools to streamline processes and optimize performance.

Education

Bachelor of Science - Business Management

Old Dominion University
Norfolk, Virginia
05-2026

Bachelor of Science - Business Marketing

Old Dominion University
Norfolk, Virginia
05-2026

Skills

  • Microsoft Office
  • Google Suite
  • Integration
  • Monitoring
  • Development operations
  • Problem solving
  • Agility
  • Data analysis
  • Project management
  • Effective communication
  • CRM software expertise
  • Process optimization
  • Database research
  • Cross-functional coordination

Certification

  • CompTia Security + Certification, 2025, COMP001022332773

Training

Cybersecurity Training – SOC Analyst Learning Path Platform: LetsDefend ; Completed: July, 2025

Covered:

  • Cyber kill chain
  • MITRE & attack framework
  • Threat hunting
  • SIEM tools
  • Detecting & investigating web attacks
  • Malware analysis fundamentals
  • Cyber threat intelligence

Earned a digital badge for successfully finishing the full path

References

References available upon request.

Timeline

Sr Customer Service Coordinator Digital Operations Specialist

Capital One
02.2018 - Current

Marketing Sales Associate

State Farm Bank & Financial Services
04.2014 - 02.2018

Bachelor of Science - Business Management

Old Dominion University

Bachelor of Science - Business Marketing

Old Dominion University

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