Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Kanisha Phillips

Kanisha Phillips

Voorhees ,NJ

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.

Overview

17
17
years of professional experience

Work History

Property Manager

AAH Management
05.2022 - Current
  • Oversaw daily operations of residential properties, ensuring compliance with policies and regulations.
  • Managed tenant relations, addressing concerns and fostering positive community engagement.
  • Developed and implemented property maintenance schedules, enhancing overall property conditions.
  • Coordinated lease agreements and renewals, streamlining documentation processes for efficiency.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.

Administrative Assistant

American Pool
06.2020 - 01.2023
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Customer Service Representative

VCare Technology
10.2017 - 02.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.

Volunteer Activities Coordinator

Oaks Intergrated
02.2015 - 07.2018
  • Researched new ideas for programs and activities, taking into consideration participants' suggestions.
  • Prepared publications such as flyers and brochures to promote and publicize recreational activities to participants and volunteers.
  • Evaluated success of each activity and event to identify opportunities for future improvement.
  • Recruited for events and trips through outreach, sign ups and maintaining appropriate signage.
  • Coordinated and implemented special events for volunteer service appreciation.

Voluntary Assistant

Revere Run Apartments
11.2012 - 07.2015
  • Assisted manager in all aspects of business operations.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Proofread and edited documents for accuracy and grammar.
  • Increased customer service success rates by quickly resolving issues.

Voluntary Assistant

Brookdale Nursing Home
06.2011 - 12.2011
  • Assisted manager in all aspects of business operations.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Administrative Assistant

V H Reality LLC
02.2009 - 07.2011
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.

Cook

Bojangles' Famous Chicken 'n Biscuits
01.2010 - 09.2010
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Cashier

McDonald's
11.2008 - 02.2009
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Southwest High School
06.2010

Skills

  • Mail Management
  • Workers' Compensation Knowledge
  • Records Management Systems
  • Cash Deposit Preparation
  • Customer Service
  • Employee Training
  • Reading Comprehension
  • Administrative Support
  • Payroll and Benefits Administration
  • Staff Management
  • Employee Timesheet Processing
  • Office Management
  • Team Bonding
  • Self Starter
  • Phone Call Answering
  • Proofreading
  • Filing
  • Spreadsheets
  • Documentation

Accomplishments

  • Oversaw multiple residential family properties totaling over [250] individual units.

Interests

  • Volunteering
  • Watching Movies and TV Shows
  • I participate in low-impact exercises to strengthen core muscles
  • Gym Workouts
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Youth Development Programs
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • I enjoy helping others and giving back to the community

Timeline

Property Manager

AAH Management
05.2022 - Current

Administrative Assistant

American Pool
06.2020 - 01.2023

Customer Service Representative

VCare Technology
10.2017 - 02.2020

Volunteer Activities Coordinator

Oaks Intergrated
02.2015 - 07.2018

Voluntary Assistant

Revere Run Apartments
11.2012 - 07.2015

Voluntary Assistant

Brookdale Nursing Home
06.2011 - 12.2011

Cook

Bojangles' Famous Chicken 'n Biscuits
01.2010 - 09.2010

Administrative Assistant

V H Reality LLC
02.2009 - 07.2011

Cashier

McDonald's
11.2008 - 02.2009

High School Diploma -

Southwest High School

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