KANISHA SCOTT
Bolingbrook,IL
Summary
Customer service professional with extensive experience at Best Buy. Proven ability in data analysis and effective communication to resolve complaints and build relationships. Strong problem-solving skills and positive attitude drive exceptional service delivery and enhance customer loyalty.
Overview
17
17
years of professional experience
Work History
Agent Order Support
Best Buy
Bolingbrook, IL
03.2022 - Current
- Delegate emails to numerous agents.
- Pull data from various systems and upload to Excel.
- Assisting the store with orders.
- Conduct bi-weekly meetings.
- Educated customers on product features and benefits.
- Provided customer service to clients through phone and email communication.
- Processed transactions efficiently at the checkout area.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Resolved customer inquiries through effective communication skills.
- Developed customer relationships and ensured satisfaction with services.
Case Manager
Best Buy
Bolingbrook, IL
09.2015 - 03.2022
- Achieved five J.D. Power awards for highest customer service satisfaction in retail appliances.
- Resolved customer complaints promptly, identifying issues and implementing effective solutions.
- Assisted customers with inquiries and product details via phone, chat, and email.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Issued gift cards and credits to client accounts efficiently.
- Monitored client progress through regular follow-ups to ensure resolution.
- Provided timely information over the phone to address client issues effectively.
Customer Care Representative
Xerox
Bolingbrook, IL
04.2013 - 08.2015
- Assisted customers with inquiries and product information via phone and email.
- Educated customers on product features and troubleshooting techniques during calls.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Answered customer inquiries over the phone and via email.
- Customer Service "Associate of the Month Award" 12/2014
- Recipient of "Perfect 10 Award" in 2015
Receptionist
DZE custom and Collision
Maywood, IL
04.2012 - 03.2013
- Greeted customers and answered phone inquiries promptly and professionally.
- Managed appointment scheduling for vehicle repair and collision services efficiently.
- Processed customer paperwork and maintained accurate records for all transactions.
- Handled incoming and outgoing mail, ensuring timely delivery of correspondence.
- Provided support in billing processes by verifying insurance information with clients.
- Maintained cleanliness and organization of the reception area to enhance professionalism.
- Scheduled appointments for clients, customers, and other visitors.
Cashier/Team Lead
Food 4 Less
Melrose Park, IL
07.2008 - 02.2012
- Supervised cashier team during shifts to ensure efficient service.
- Trained new cashiers on company policies and customer service standards.
- Managed cash register operations, ensuring accurate transactions and balancing drawers.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Answered customer questions and provided store information.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Education
Certification -
Triton Community College
River Grove, IL05.2011
Diploma -
Proviso East High School
Maywood, IL05-2008
Associate of Arts - Human Resources Management
Strayer University
Skills
- Data analysis
- Email delegation
- Transaction processing
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Strong communication
- Customer service and care
- Lead prospecting
- Internet savvy
- Customer complaint resolution
- Relationship building
- Multi-tasking ability
- Organizational skills
- Positive attitude
- Critical thinking
References
Available Upon Request
Timeline
Agent Order Support
Best Buy
03.2022 - Current
Case Manager
Best Buy
09.2015 - 03.2022
Customer Care Representative
Xerox
04.2013 - 08.2015
Receptionist
DZE custom and Collision
04.2012 - 03.2013
Cashier/Team Lead
Food 4 Less
07.2008 - 02.2012
Certification -
Triton Community College
Diploma -
Proviso East High School
Associate of Arts - Human Resources Management
Strayer University