Summary
Overview
Work History
Education
Skills
Timeline
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Kanisha Walley

New Castle,DE

Summary

Accomplished professional with a proven track record at Amazon, adept in multitasking and organization. Excelled in roles requiring attention to detail and data analysis, significantly improving operational efficiency. Skilled in preparing reports and enhancing customer satisfaction, demonstrating a strong ability to meet and exceed employer expectations with innovative solutions.

Overview

17
17
years of professional experience

Work History

Fulfillment Center Warehouse Associate

Amazon
Wilmington, DE
08.2022 - Current
  • Stowing, picking, and packing.
  • Problem Solving.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Adhered strictly to company policies regarding quality control measures throughout the shipping process.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Communicated effectively with team members on matters related to work assignments.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Packed goods for shipment in accordance with customer instructions.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

Amazon Delivery Station Associate

Amazon
New Castle , DE
02.2019 - 08.2022
  • Trained new associates on store operations, policies, and procedures.
  • Used pallet jacks to move items to and from warehouse locations.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Unloaded, picked, staged, and loaded products for shipping.
  • Moved large and bulky items manually or with pallet jacks or forklifts.

Amazon Ambassador

Amazon
New Castle, DE
02.2019 - 08.2021
  • Supervised up to twenty new associates, and trained new hires.
  • Explaining the rules and policies that new associates follow when working at an Amazon site.
  • Explaining the rules and policies that new associates follow when working at an Amazon site.
  • Performing daily audits on new hires to check their progress and suggest areas for improvement.
  • Identify and report employee misconduct to management.

Seasonal Interim Learning Coordinator

Amazon
New Castle, DE
10.2020 - 01.2021
  • Collaborated with other educators and staff members to develop innovative teaching methods.
  • Assessed individual learning styles to create personalized instruction strategies for each learner.
  • Evaluated existing resources available for instruction and recommended new ones when necessary.
  • Scheduling and facilitating onboarding training for new associates, conducting regular refresher courses, and managing training schedules based on operational needs.
  • Assigns and processes school KNETS for new hires to complete on the first workday.
  • Ensuring adherence to all safety and compliance training requirements.

Customer Service Representative

Comcast
Newark, DE
10.2015 - 12.2018
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted available products and services to customers during service, account management and order calls.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Patient Service Representative

Nemours A I DuPont Children's Hospital
Philadelphia, PA
06.2008 - 01.2015
  • Verified demographics and insurance information to register patients in computer system.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Obtained proper authorization and identification to release confidential medical records.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Scheduled patient appointments and procedures.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Guided patients through the completion of consent and other required medical forms.

Education

CNA - Nursing

Maggie Career Institute
Wilmington, DE
05-2021

High School Diploma -

James H Groves
Wilmington, DE
06-2005

Skills

  • Preparing reports
  • Multitasking and organization
  • Attention to detail
  • Data collection and analysis
  • Performance improvement
  • Result interpretation

Timeline

Fulfillment Center Warehouse Associate

Amazon
08.2022 - Current

Seasonal Interim Learning Coordinator

Amazon
10.2020 - 01.2021

Amazon Delivery Station Associate

Amazon
02.2019 - 08.2022

Amazon Ambassador

Amazon
02.2019 - 08.2021

Customer Service Representative

Comcast
10.2015 - 12.2018

Patient Service Representative

Nemours A I DuPont Children's Hospital
06.2008 - 01.2015

CNA - Nursing

Maggie Career Institute

High School Diploma -

James H Groves

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