Kanisha Williams
Plantation
Summary
Dedicated Crew Leader with strong crew management and multitasking skills, ensuring efficient operations and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Crew Leader
Burger Fi
03.2023 - 05.2026
- Supervised team operations to ensure efficient workflow and service quality.
- Trained new crew members on customer service protocols and food safety standards.
- Implemented process improvements to enhance kitchen efficiency and reduce wait times.
- Coordinated staff schedules to optimize labor allocation during peak hours.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Conducted regular training sessions on menu items and promotional offerings for staff.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Crew Member
Dave and Buster
08.2020 - 01.2023
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated gaming machines and managed game floor activities, enhancing guest experiences and engagement.
- Assisted in training new crew members on operational procedures and safety protocols, promoting teamwork.
- Maintained cleanliness and organization of dining areas and game zones, optimizing guest comfort.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
No Degree - Business Administration
Florida Memorial University
Miami, FLSkills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Task prioritization
- Schedule planning
- Quality control
- Product knowledge
- Line management
- Multitasking
- Worksite safety and maintenance
- Multitasking Abilities
- Physical strength and stamina
Timeline
Crew Leader
Burger Fi
03.2023 - 05.2026
Crew Member
Dave and Buster
08.2020 - 01.2023
No Degree - Business Administration
Florida Memorial University