Kanishaben Patel
Savannah,GA
Summary
Technology-oriented individual with attention to detail and a commitment to providing a high level of service and support to clients. Detail-oriented team player with strong organizational skills and knowledge of SQL and JIRA Agile software management. A confident and self- motivated Implementation. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Hampton Inn by Hilton
Richmond Hill, GA
08.2018 - 04.2023
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for guest support team
- Maintained current and compliant financial records, monitoring and addressing, variances through detailed analyses
- Liaised with guests, management, and sales team to better understand guests' needs and recommend appropriate solutions
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and guests' requirements
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates
- Participated in financial activities such as setting room rates, establishing budgets, and allocating funds to departments
- Established and updated work schedules to account for changing staff levels and expected workloads. Managed over 100 customer calls per day.
Implementation Specialist
GDH
Remote, GA
06.2022 - 02.2023
- Expert in PEP and ONQ system for Hilton Brand. Staff Training, System interfacing, and Support post Live.
- Executing scheduled activities on site and Lead project solely and independently.
- Proficient in System Database Build, hardware placement, and set up interfaces for site.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Project sign off, wrap up and handover as per project plan and task list for 20 sites in short time.
- Help in creating tickets and assist in remote or onsite tasks as needed.
- Lead site and assist opening hotel with pre-hotel opening and post- hotel opening tasks.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Configured hardware, devices and software to set up work stations for employees and owners.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs..
- Specialist with expertise in rectifying issues, with experience installing, setting up and testing systems, software and hardware while installing variety of applications such as PEP, ONQ, and R&I for Hilton both remotely and at client sites.
Lead Customer Service Representative
Hampton Inn & Suites
Savannah, GA
05.2015 - 08.2018
- Welcomed each new arrival pleasantly, confirmed reservations and identification, and managed high-volume property with up to 100 guests
- Handled guest complaints and offered complementary services to maintain high guest satisfaction rates
- Prepared variety of different written communications, reports, and documents to ensure smooth operations
- Confirmed relevant guest information and payment methods to prevent fraud
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Used quick response and dynamic service skills to build relationships with patrons, improving guest retention rate
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products, and performing daily inventory counts for breakfast and front desk.
Assistant Manager
Dunkin' Brands
Hampstead, MD
02.2013 - 02.2015
- Established and administered annual budget with controls to prevent overages, minimizing burn rate, and support sustainability objectives
- Recruited and hired employees offering talent, charisma, and experience to restaurant team
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards.
Education
BBA - Minor in Human Resources Management
Georgia Southern University
Savannah09.2023
Certificate - SQL-MySQL- Data Analytics & Business Intelligence
Udemy
Online 04.2023
Certificate - JIRA Agile Project Management
Udemy
Online03.2023
Associate - applied Science, Multi-/Interdisciplinary Studies
Savannah Technical College
Savannah, GA03.2021
Diploma - Medical/Clinical Assistant
Savannah Technical College
Savannah, GA07.2019
Diploma - Medical Office Assistant
Savannah Technical College
Savannah, GA06.2019
Diploma - Medical Office Assistant
Savannah Technical College
Savannah, GA04.2018
Diploma - Health Care Assisting
Savannah Technical College
Savannah, GA05.2018
Skills
- Customer Implementation
- Project Management
- SWOT Analysis
- Attention to detail
- Teamwork and collaboration
- Client Relations and Retention
- Budgeting and Reporting
- Data Entry Skills with 40-42 WPM Typing Speed
- Analytical Skills
- Correspondence management
- JIRA Agile software management
- SQL and MySQL
Accomplishments
Achieved Operation Excellence Award- Silver Level Achievement (2013)
Recognition of Best Employee of the Year (2016)
Additional Information
- Honors-Awards Operations Excellence Award (2013)
- Recognition of Best Employee of the Year. (2015)
- Dean's List (2018,2019,2020)
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Implementation Specialist
GDH
06.2022 - 02.2023
Customer Service Supervisor
Hampton Inn by Hilton
08.2018 - 04.2023
Lead Customer Service Representative
Hampton Inn & Suites
05.2015 - 08.2018
Assistant Manager
Dunkin' Brands
02.2013 - 02.2015
BBA - Minor in Human Resources Management
Georgia Southern University
Certificate - SQL-MySQL- Data Analytics & Business Intelligence
Udemy
Certificate - JIRA Agile Project Management
Udemy
Associate - applied Science, Multi-/Interdisciplinary Studies
Savannah Technical College
Diploma - Medical/Clinical Assistant
Savannah Technical College
Diploma - Medical Office Assistant
Savannah Technical College
Diploma - Medical Office Assistant
Savannah Technical College
Diploma - Health Care Assisting
Savannah Technical College
Similar Profiles
Margaret GoodeMargaret Goode
Front Desk Agent & Head Housekeeper at Hampton Inn By Hilton/ Holiday Inn ExpressFront Desk Agent & Head Housekeeper at Hampton Inn By Hilton/ Holiday Inn Express
Antoinette WilliamsAntoinette Williams
Food and Beverage Manager at Hampton Inn By HiltonFood and Beverage Manager at Hampton Inn By Hilton
Kimberly NobbsKimberly Nobbs
Housekeeping Supervisor at Hampton Inn By HiltonHousekeeping Supervisor at Hampton Inn By Hilton
Garrett BurksGarrett Burks
Night Audit Supervisor at Hampton Inn By HiltonNight Audit Supervisor at Hampton Inn By Hilton
Faheem AhmadzaiFaheem Ahmadzai
Linguist Analyst at Torden LLCLinguist Analyst at Torden LLC