Summary
Overview
Work History
Education
Skills
Timeline
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Kanitah Conley

GLOUCESTER,MA

Summary

Motivated professional well-versed in all aspects of medical administration, program research, scheduling, sales and insurance functions with extensive experience in Healthcare industry. Solid team player with outgoing, compassionate demeanor and proven skills in establishing rapport with patients, exceptional communication skills and team building.

Overview

25
25
years of professional experience

Work History

Administrative Office Assistant

Cicoria Tree Service
01.2024 - Current
  • Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
  • Managed day-to-day office tasks, ensuring smooth workflow and timely completion of projects.
  • Answer phone calls, schedule appointments, and handle client and patient registration.
  • Handled account payments and provided information regarding outstanding balances.

Research Associate

NeedyMeds
03.2019 - Current
  • Consistent researching and exploring leads; increasing new programs monthly and keeping databases current on Needy Meds website
  • Participated in regular meetings with project leads to discuss progress and identify areas for improvement or further investigation.
  • Created and implemented procedures to obtain required information and support research goals.

Customer Service Coordinator

NeuroCare
09.2022 - 04.2023
  • Provided excellent customer service to patients & physicians office to coordinate scheduling and completion of diagnostic sleep testing.
  • Educates patients regarding type of sleep testing ordered, registration and study process, and additional services available.
  • Verify insurance coverage, initiate prior authorization, and troubleshoot denials.
  • Communicates and works with clinical team to ensure appropriate staff availability to meet patient needs and access to services.

Territory Business Manager

Alaven Pharmaceutical
10.2006 - 05.2008
  • Extensive rapport building and research resulted development of viable territory.
  • Visited customer sites to deliver sales presentations and demonstrate products or services.

Territory Business Manager

Bristol Myers Squibb
09.2002 - 11.2005
  • Increased sales by developing and implementing strategic territory plans and effective marketing campaigns.
  • Strengthened relationships with key clients through regular visits, providing product updates, and addressing concerns promptly.

Customer Service Representative

Cardinal Distribution
05.1999 - 09.2002
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Certificate - Medical Administration

North Shore Community College
Danvers, MA
05.1996

Bachelor of Arts - Business Administration

Endicott College
Beverly, MA
05.1994

Skills

  • Team player
  • Complex Problem-Solving
  • Customer Service
  • Time Management
  • Computer Skills
  • Relationship Building
  • Professional Communication
  • Multi-tasking in fast-paced environment
  • Medical Terminology, EMR, Insurance
  • Active Listening
  • Call triaging
  • Calm, pleasant demeanor

Timeline

Administrative Office Assistant

Cicoria Tree Service
01.2024 - Current

Customer Service Coordinator

NeuroCare
09.2022 - 04.2023

Research Associate

NeedyMeds
03.2019 - Current

Territory Business Manager

Alaven Pharmaceutical
10.2006 - 05.2008

Territory Business Manager

Bristol Myers Squibb
09.2002 - 11.2005

Customer Service Representative

Cardinal Distribution
05.1999 - 09.2002

Certificate - Medical Administration

North Shore Community College

Bachelor of Arts - Business Administration

Endicott College

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Kanitah Conley