Kanitah Conley
Gloucester,MA
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Committed to the healthcare profession and to quality patient care. Enjoy working for a company that I can grow with, meet goals, and establish a future career.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Cicoria Tree Service
01.2024 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Customer Service Coordinator
NeuroCare Inc
09.2022 - 04.2023
- Provides excellent customer service to patients and physician offices in order to coordinate the scheduling and completion of diagnostic sleep testing.
- Educates patients regarding the type of sleep testing ordered, the registration and study process, and additional services available.
- Build long-term, trusting professional relationships, establish credibility and rapport with referral sources, physicians, and key decision makers.
- Cultivated professional patient relationships by asking appropriate questions, identifying needs and providing insightful information regarding concerns.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Communicates and works with clinical team to ensure appropriate staff availability to meet patient needs and access to services.
Research Associate
NeedyMeds
03.2019 - Current
- Consistent researching and exploring leads; increasing new programs monthly and keeping databases current on Needy Meds website.
- Strong computer skills, attention to detail, accuracy.
- Excellent communication skills.
- Ability to work remotely successfully.
Territory Business Manager
Alaven Pharmaceutical
10.2006 - 05.2008
- Extensive rapport building and research resulted development viable territory.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Visited customer sites to deliver sales presentations and demonstrate products or services..
- Developed initial sales roadmaps and market strategies to promote successful product launches.
Territory Business Manager
Bristol Myers Squibb
09.2002 - 11.2005
- Maintained extensive knowledge of competitors, their offerings and their presence in assigned territory.
- Visited customer sites to deliver sales presentations and demonstrate product benefits and indications.
- Established and maintained long-term relationships with physicians, nurses and office staff.
- Positioned appropriate open-ended questions to discover prospects' needs and requirements.
- Sample accountability
Customer Service Representative
Cardinal Distribution
05.1999 - 09.2002
- Dedicated Representative for NeighborCare Corporate accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Accurately and efficiently placed orders, and recommended order substitutions for retail and long term care pharmacies.
Receptionist
Pediatric Health Care
03.1995 - 04.1999
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Bachelor of Arts - Business Administration
Endicott College
Beverly, MACertificate - Medical Administration
North Shore Community College
Danvers, MASkills
- Technology savvy
- Customer focused
- CRM Software
- Customer service excellence
- Relationship Building
- Customer Relationship Management
- Interpersonal Skills
- Patience and composure
- Strong Organization
- Excellent Communication
- Self Motivation
Timeline
Administrative Assistant
Cicoria Tree Service
01.2024 - 06.2024
Customer Service Coordinator
NeuroCare Inc
09.2022 - 04.2023
Research Associate
NeedyMeds
03.2019 - Current
Territory Business Manager
Alaven Pharmaceutical
10.2006 - 05.2008
Territory Business Manager
Bristol Myers Squibb
09.2002 - 11.2005
Customer Service Representative
Cardinal Distribution
05.1999 - 09.2002
Receptionist
Pediatric Health Care
03.1995 - 04.1999
Bachelor of Arts - Business Administration
Endicott College
Certificate - Medical Administration
North Shore Community College
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