Kanitra Thomas
Memphis,TN
Summary
Dependable and goal-driven professional with a strong ability to thrive in fast-paced and dynamic environments. Demonstrates effective customer service skills with meticulous attention to detail. Proactively identifies opportunities for process improvement to enhance customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Shift Leader
Walgreens
2024 - Current
- Supervised daily operations to ensure efficient workflow and compliance with company policies.
- Trained and mentored team members on customer service excellence and pharmacy procedures.
- Managed inventory levels, conducting regular audits to minimize discrepancies and enhance stock accuracy.
- Implemented process improvements that increased efficiency in store operations and reduced wait times.
- Developed schedules for staff, optimizing coverage to meet customer demand and operational needs.
- Resolved customer issues promptly, enhancing overall satisfaction and fostering loyalty to the brand.
- Coordinated with management on strategic initiatives to drive sales growth and improve store performance.
- Ensured adherence to safety regulations, maintaining a secure environment for both customers and employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Engaged with customers on social media to promote offers and events, increasing online presence.
Teller
Regions Bank
08.2021 - 11.2022
- Greet customers and provide friendly atmosphere
- Operate drive-thru and in person branch interactions with customers
- Process cash deposits both incoming and outgoing shipments
- Assist customers with online banking and other related banking issues
- Verify accounting logs, ledger balance, and cash draw maintenance
- Knowledge of proper cash handling procedures
E-commerce Digital Shopper
Walmart
02.2021 - 07.2021
- Assisted customer with online purchase orders
- Greet customers and provided fast delivery services to vehicles
- Help drive store sales by fulfilling customers request
- Problem Solving and customer resolution
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted with the store inventory and stocking
TLE Service Writer
Walmart
01.2020 - 02.2021
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Gathered information through research and vendor inquiries to provide job estimates.
- Consulted with customers to assess service requirements and produce accurate orders.
- Orchestrated efficient service schedules to meet need of 15+ customers per day in fast-paced retail environment.
Cashier/ Customer Service Associate
Walmart
05.2005 - 01.2020
- Assist customer's complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided primary customer support to internal and external customers.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Masters in Human Resources Management - Human Resources Management
DeVry University
Chicago, IL08.2025
Bachelor of Arts - Interdisciplinary Studies
University of Memphis
Memphis, TN05.2017
Skills
- Ethical and honest practices
- Cash handling and register operations
- Attention to detail
- E-commerce management
- Policy and procedure adherence
- Banking operations
- Relationship building
- Complaint resolution strategies
- Reliability and responsibility
- Customer relations management
- Payment processing expertise
- Problem-solving skills
- Pricing strategies and markdowns
- Active listening techniques
- Creative thinking abilities
- Team leadership skills
- Reporting and analysis
Affiliations
Member of Zeta Phi Beta Sorority, Incorporated
Timeline
Teller
Regions Bank
08.2021 - 11.2022
E-commerce Digital Shopper
Walmart
02.2021 - 07.2021
TLE Service Writer
Walmart
01.2020 - 02.2021
Cashier/ Customer Service Associate
Walmart
05.2005 - 01.2020
Shift Leader
Walgreens
2024 - Current
Masters in Human Resources Management - Human Resources Management
DeVry University
Bachelor of Arts - Interdisciplinary Studies
University of Memphis