Kanitta Johnson
McKinney,TX
Summary
Talented professional with 26 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth workflow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Global IT Liaison & Project Manager
Fujitsu Network Communications, Inc.
05.2022 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Provide quarterly updates to Global PMO office for the Americas IT Projects in progress.
- Prepared and submitted project invoices for review and approval.
Account Coordinator
Shinko Electric America, Inc.
12.2013 - 05.2022
- Oversee account operations and provide impeccable customer service.
- Liaison between clients in US and Canada with the factory in Japan and South Korea.
- Manage stand alone accounts by processing orders, handle customer inquiries, and work closely with sales team on new and existing parts.
- Handle all billing and invoicing discrepancies for all accounts through company and client based ordering systems.
- Implement work flow processes to allow effective time management on daily tasks.
- Key point of contact for all client related issues and concerns.
- Received several merit awards for customer service from clients.
- Evaluate client survey results; Work with account team and contact clients as needed to resolve issues and offer advice.
- Complete all RFQs for clients on new and existing parts and services.
- Serve as backup for other Account Coordinators and Account Managers as needed.
- Develop and implement strategic business development plans.
- Review customer-provided account forecasts for up to three years for business planning purposes.
Account Coordinator
Xerox Corporation
01.2006 - 01.2013
- Launched marketing campaign within Xerox account to generate new business, resulting in 10% growth year-over-year.
- Work closely with vendors to provide competitive pricing to end-users and learning about new products.
- Lead in customer appreciation and recognition methods; special events for holidays.
- Plan client appreciation events quarterly.
- Aide in the event planning for all Xerox employee appreciation incentives.
- Create quarterly newsletters, flyers, postcards, and e-mails to generate client awareness of Xerox products and services.
- Help drive new revenue opportunities while maintaining existing client relationships.
- Streamlined communication between clients and internal teams for seamless project execution.
- Manage territory within North Texas, El Paso, Austin, Mississippi and Louisiana.
- Supervised workgroup of 12 people; provide coaching and counseling as needed.
- Implement rewards and recognition plans for workgroup.
- Financial: Generate all financial reports for billing including accounts payable, invoicing, budgeting,
monthly P&L; ensure accurateness. - Implement processes for lean workplace.
Account Associate
Xerox Corporation
12.1998 - 01.2006
- Increased client satisfaction by effectively managing and resolving account issues.
- Streamlined account management processes for improved efficiency and accuracy.
- Developed strong relationships with clients through consistent communication and proactive problem solving.
- Collaborated with cross-functional teams to ensure successful project completion and timely delivery of client deliverables.
Education
Master of Business Administration - Business Administration
University of Phoenix
Dallas, TX01.2009
Bachelor of Science in Business Management - Business Management
University of Phoenix
Dallas, TX01.2007
Skills
- Data Analysis
- Supervisory Skills
- Account Management Skills
- Project Management
- Scheduling
- Marketing & Sales
- Billing
- Supply Management
- Project scope
- Professional Presentations
- Project planning and development
- Purchasing and procurement
- Conflict Management
- Requirements Gathering
- Budget Control
- Stakeholder Communications
- Cross-Functional Collaboration
- Project Closure
- Agile Methodologies
- Stakeholder Relations
- Documentation And Reporting
- Coaching and Mentoring
- Scope Management
- Conflict Resolution Skills
- Project Planning
- Project tracking
- Vendor Sourcing
- Productivity Improvement
- Customer relations specialist
- Stakeholder Relations
- Documentation And Reporting
- Coaching and Mentoring
- Scope Management
- Training Skills
- Conflict Resolution Skills
- Project Planning
- Project tracking
- Vendor Sourcing
- Productivity Improvement
Accomplishments
- Xerox Peak Performer Awards in 2006 and 2008:
o Key player in account renewals with HCA North Texas Division; result in expansion of business and
increase in account revenue by 30% annually.
o Received account certification: Blue and Silver; for organization and outstanding performance - Shinko Client and Management Awards:
o Won Outstanding Service Award for growing customer business and becoming the number one
supplier for key account. This resulted in a sales increase of over 25% in 2015.
o Received Management recognition for outstanding support at Sales Conference in 2015.
Professional Development
- Comp USA courses – Plano, TX Microsoft Word, Excel, Access, and PowerPoint
- E-Learning Courses: Project Management, Management, Business and Ethics, Effective Communication, Employment Laws, Customer First, Finance, Leadership, Dynamics 365, Microsoft 365, Azure, etc.
Recognition
- Won Xerox Peak Performer Awards in 2006 and 2008: Key player in account renewals with HCA North Texas Division; result in expansion of business and increase in account revenue by 30% annually. Received account certification: Blue and Silver; for organization and outstanding performance. Increased revenue by finding new client leads.
- Shinko Client and Management Awards: Won Outstanding Service Award for growing customer business and becoming the number one supplier for key account. This resulted in a sales increase of over 25% in 2015. Received Management recognition for outstanding support at Sales Conference in 2015.
- Fujitsu Network Communications Recognition: Recognized for exception performance and adaptability on multiple domestic and Global projects.
References
Available Upon Request
Certification
- PMP - Project Management Professional
Timeline
Global IT Liaison & Project Manager
Fujitsu Network Communications, Inc.
05.2022 - Current
Account Coordinator
Shinko Electric America, Inc.
12.2013 - 05.2022
Account Coordinator
Xerox Corporation
01.2006 - 01.2013
Account Associate
Xerox Corporation
12.1998 - 01.2006
Master of Business Administration - Business Administration
University of Phoenix
Bachelor of Science in Business Management - Business Management
University of Phoenix
- PMP - Project Management Professional
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