Kanitta Sutthawong
Kissimmee
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
21
21
years of professional experience
Work History
Small Business Owner
Cha-Yen Bubble Tea Cafe
08.2022 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer orders.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Manager/ Server/Cook/Hostess
Chai Thai Cuisine
01.2010 - Current
- Welcomed and greeted guests before presenting special menu items to clients.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Server
Nickelodeon Suites Resort/ Holiday Inn Water Park
03.2003 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
No Degree - Business
Valencia College
Orlando, FLHigh School Diploma -
Gateway High School
Kissimmee, FL06.1993
Skills
- Employee Development
- New Business Launch
- Business Management and Development
- Business Growth and Retention
- Budget Management
- Payroll Administration
- Vendor Relations
Languages
Thai
Native or Bilingual
Timeline
Small Business Owner
Cha-Yen Bubble Tea Cafe
08.2022 - Current
Manager/ Server/Cook/Hostess
Chai Thai Cuisine
01.2010 - Current
Server
Nickelodeon Suites Resort/ Holiday Inn Water Park
03.2003 - 03.2020
No Degree - Business
Valencia College
High School Diploma -
Gateway High School
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