Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaniya McKenzie

Rochester,NY

Summary

Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

9
9
years of professional experience

Work History

Receptionist

Orville's Home Appliances
Rochester, NY
08.2024 - Current
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple appliance orders.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Managed company database and ensured the accuracy of contact information.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Assisted with special projects assigned by management when required.

Unit Secretary

Rochester Regional Health System
Rochester, NY
04.2022 - 08.2024
  • Managed the front desk area ensuring neatness at all times.
  • Communicated with management to facilitate efficient unit operation.
  • Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
  • Compiled reports on daily activities for review by supervisor.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
  • Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Organized laboratory specimens for pick-up by courier service.
  • Assisted in patient admission and discharge processes, ensuring smooth transitions.
  • Monitored unit supply levels and notified management of ordering needs.
  • Assisted nursing staff with administrative tasks to support patient care.

Patient Care Technician

Rochester Regional Health System
Rochester, NY
04.2022 - 08.2024
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Provided emotional support for patients and families during difficult times.
  • Educated patients on basic health-related topics such as nutrition, hygiene habits.
  • Assisted with patient admissions, discharges and transfers.
  • Instructed new employees on proper techniques of performing daily tasks.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Kept instruments and equipment clean and sanitized.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Helped create a safe environment by following infection control policies.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.

Facilities Support Specialist

Rochester Presbyterian Home
Rochester, NY
05.2021 - 07.2024
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Coordinated meeting room bookings and arranged catering for meetings and events.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Ensured cleanliness and organization of the entire facility to maintain a professional atmosphere.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted customers, answered general questions and directed to appropriate locations.

Preschool Teacher's Assistant

St. Ambrose Academy
Rochester, NY
10.2022 - 06.2024
  • Supervised students outside classroom during recess, lunch and breaks.
  • Supervised children during lunchtime and snack time.
  • Engaged children in conversations about topics related to their interests or current events.
  • Greeted parents and students at the start of each day and assisted them in getting settled into the classroom environment.
  • Maintained daily records of activities, behaviors, meals, and naps.
  • Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
  • Assisted in preparing materials for lessons and activities according to lesson plans provided by the teacher.
  • Managed daily attendance and reported absences and tardies to appropriate personnel for parental notification.
  • Made and distributed nutritious snacks by preparing and dividing into portions.
  • Collaborated closely with lead teachers on planning and implementing curriculum objectives.
  • Encouraged social interactions between children through cooperative play activities.
  • Worked one-on-one with students to reinforce concepts taught by the teacher.

Environmental Services Assistant

Janitronics
Rochester, NY
10.2020 - 04.2021
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Participated in monthly meetings with Environmental Services team members.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Dusted furniture, machines or equipment.
  • Responded to emergency cleaning requests promptly and efficiently.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Maintained cleanliness of floors by sweeping, mopping and vacuuming.
  • Performed wall washing, vacuuming, dusting and other housekeeping tasks.
  • Ensured proper disposal of hazardous materials according to safety protocols.
  • Serviced, cleaned and restocked restrooms.
  • Trained new staff members on environmental service policies and procedures.

Night Manager

Dunkin' Donuts Franchising
Rochester, NY
09.2018 - 12.2020
  • Responded promptly to inquiries from customers or clients about services offered by the business.
  • Trained new hires on company policies, procedures and safety protocols.
  • Ordered supplies as needed and monitored stock levels throughout the night shift.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Ensured compliance with local laws and regulations related to health, safety, or other areas.
  • Assigned work and monitored performance of project personnel.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Managed cash flow by accurately counting money at beginning and end of shift.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Served food quickly for positive guest experiences.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Assembled and served meals according to specific guest requirements.

Certified Nursing Assistant

The Friendly Home
Rochester, NY
12.2017 - 10.2018
  • Answered call lights promptly and responded to patient needs accordingly.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Distributed drinking water and nourishment to residents.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Prepared Foods Team Member

Wegmans Supermarket
Rochester, NY
06.2016 - 11.2017
  • Engaged in continuous learning about new cooking techniques and food trends.
  • Delivered exceptional service to meet customers' prepared foods needs.
  • Ensured all prepared foods met company's quality standards and guidelines.
  • Prepared products for retail sale by weighing and packaging specified amounts.
  • Participated in regular health and safety audits, implementing corrective actions as needed.
  • Checked out customers quickly at the register while maintaining a friendly attitude.
  • Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
  • Operated kitchen equipment safely, including ovens, slicers, and fryers.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Monitored food temperatures to ensure safety and quality for consumption.
  • Conducted regular checks on food storage areas for organization and cleanliness.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Managed inventory, restocking ingredients and supplies as needed.
  • Maintained cleanliness and organization of kitchen, serving, and dining areas to meet health and safety standards.

Education

Cosmetology License - Cosmetology

Empire Beauty School
Rochester, NY
02-2026

High School Diploma -

Rochester Academy Charter School
Rochester, NY
06-2016

Some College (No Degree) -

Monroe Community College
Rochester, NY

Skills

  • Customer service
  • Cosmetic application
  • Skin analysis
  • Sales techniques
  • Appointment scheduling
  • Communication skills
  • Attention to detail
  • Time management
  • Team collaboration
  • Correspondence management
  • Project management
  • Performance improvement
  • Business operations
  • Organization skills
  • Verbal and written communication
  • Scheduling appointments
  • Multitasking and prioritization
  • Schedule management
  • Customer/Client relations
  • Data entry
  • Positive and professional
  • Documentation and reporting
  • Tech-Savvy
  • Clerical support
  • Office supply inventory control
  • Administrative support
  • Multi-line telephone operation
  • File management
  • Telephone skills
  • Office administration

Timeline

Receptionist

Orville's Home Appliances
08.2024 - Current

Preschool Teacher's Assistant

St. Ambrose Academy
10.2022 - 06.2024

Unit Secretary

Rochester Regional Health System
04.2022 - 08.2024

Patient Care Technician

Rochester Regional Health System
04.2022 - 08.2024

Facilities Support Specialist

Rochester Presbyterian Home
05.2021 - 07.2024

Environmental Services Assistant

Janitronics
10.2020 - 04.2021

Night Manager

Dunkin' Donuts Franchising
09.2018 - 12.2020

Certified Nursing Assistant

The Friendly Home
12.2017 - 10.2018

Prepared Foods Team Member

Wegmans Supermarket
06.2016 - 11.2017

Cosmetology License - Cosmetology

Empire Beauty School

High School Diploma -

Rochester Academy Charter School

Some College (No Degree) -

Monroe Community College

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