Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KANIYA MARTIN

KANIYA MARTIN

Atlanta,GA

Summary

Accommodating Customer Support Specialist in the service industry. Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Positive and upbeat communicator. Trained in regulations and best practices. .

Overview

11
11
years of professional experience
1
1
Certification

Work History

Real Estate Consultant

Pure LLC
07.2022 - Current
  • Advised clients on legal requirements and regulations related to real estate transactions.
  • Analyzed local housing market trends and identified potential opportunities for investment.
  • Organized open houses and other events to promote properties for sale or rent.
  • Researched zoning restrictions, deed limitations, environmental issues, title searches and other matters related to real estate transactions.
  • Maintained current knowledge of relevant laws pertaining to real estate transactions.

Client Service Representative

Ideal Image
Alpharetta, GA
11.2020 - 03.2022
  • Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Developed and implemented strategies for improving customer service standards.
  • Developed strong relationships with customers through friendly interactions and problem-solving abilities.
  • Provided support to clients by responding to inquiries, addressing complaints and resolving issues.

Patient Care Coordinator

Emory University Hospital
Atlanta, GA
12.2018 - 10.2020
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Managed patient admission and discharge processes, ensuring smooth transitions.

Mixologist

Hilton
Atlanta, GA
01.2014 - 12.2018
  • Demonstrated a thorough knowledge of spirits, beer, wine, mixers, garnishes, and other beverage ingredients.
  • Ensured compliance with all health department regulations related to the serving of alcohol.
  • Maintained an organized and clean bar area.
  • Conducted inventory of supplies and restocked as needed.
  • Assisted in training new bartenders on proper techniques.

Education

Real Estate License -

Metro Brokers Academy
07-2022

Bachelors of Psychology -

Georgia State University
01.2009

Skills

  • Customer Service expertise
  • Emergency Response/First Aid
  • Guest Services
  • Complex Problem-Solving and Issue Resolution
  • Administrative Support
  • Public interaction/Excellent communicator
  • Tech-Savvy
  • Scheduling
  • Typing proficiency
  • Travel Planning
  • Responsible Alcohol Service
  • Proficient in mixology
  • Food and beverage preparation
  • Inventory Control
  • Health codes compliance

Certification

  • Real Estate Salesperson License, 2022
  • Mixologist, 2014

Timeline

Real Estate Consultant

Pure LLC
07.2022 - Current

Client Service Representative

Ideal Image
11.2020 - 03.2022

Patient Care Coordinator

Emory University Hospital
12.2018 - 10.2020

Mixologist

Hilton
01.2014 - 12.2018

Real Estate License -

Metro Brokers Academy

Bachelors of Psychology -

Georgia State University

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KANIYA MARTIN