Ka’Niya Simpson
Alvin,TX
Summary
Compassionate nursing student and Army veteran with a strong commitment to providing patient-centered care. Motivated by personal healthcare experiences and inspired by the positive impact nurses can have during vulnerable moments in a patient’s life. Clinical experience includes Fundamentals, Health Assessment, and Medical-Surgical Nursing with a focus on safe, evidence-based care. Experienced in leadership, communication, and collaboration through military service, clinical training, and professional work experience. Dedicated to serving diverse patient populations while continuing to grow as a future registered nurse.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Care Liason
Southern Ice Cream
Stafford, TX
04.2021 - 11.2022
- Assisted in communication between production teams and sales to improve workflow efficiency.
- Created training materials for new employees to enhance onboarding experiences and foster team cohesion.
- Supported efforts to simplify inventory management, minimizing discrepancies in stock levels.
- Organized interdepartmental meetings to synchronize project timelines and deliverables.
- Collaborated with local schools on contract orders and service requirements.
- Oversaw delivery schedules and logistics to facilitate prompt product distribution.
- Acted as a point of contact among customers, schools, and delivery staff.
- Updated and maintained accurate records of orders and deliveries.
- Delivered customer service and addressed issues in a courteous manner.
Retention Supervisor
NRG Electricity Company
Houston, TX
08.2019 - 01.2021
- Receive inbound retention calls from current customers, for sales and revenue generation in a high intensity call center environment.
- Utilize proactive/ persuasive retention skills to turn requests for disconnection or downward into sales and save opportunities by identifying customers' needs.
- Achieve and support key performance metrics.
- Work efficiently on CRM systems.
- Complete installations, disconnects, transfers, and seasonal downgrade orders and update customer accounts using customer record database.
- Handle complaints, escalated calls, and accounts with deceased customers.
- Manage the needs/ requirements of high revenue commercial accounts
- Analyze business and residential accounts to resolve billing inquiries based on knowledge and transaction and issue order.
- Train and coach Tier 1 agents on unhappy customer satisfaction responses, customer retention, and avoidable internal errors.
- Provide feedback on live call monitoring, call flow, and process to attain healthy first call resolution percentage.
Life Consultant
Massage Heights
Houston, TX
01.2019 - 07.2019
- Sales, educate guest on both retail and Dermalogica Skin Products
- Greet and schedule/cancel appointments
- Process memberships
- Process payments
- Conduct product inventory, organize, and file paperwork.
- Maintain and manage therapist schedule before and in between clients.
Paralegal 27D
United States Army
Savannah, GA
04.2013 - 01.2016
- Completed military training in patient care and emergency medical skills before reclassification.
- Developed communication and teamwork skills within a military setting.
- Instructed soldiers on army regulations and standards.
- Prepared and reviewed administrative and military legal documents.
- Maintained confidential records to support compliance with army regulations.
- Assisted soldiers and families with legal matters, including powers of attorney and wills.
- Coordinated legal operations with attorneys and military personnel.
- Instructed groups of over 100 soldiers on regulations and policies.
- Demonstrated leadership and attention to detail in a dynamic environment.
- Managed priorities while meeting deadlines and ensuring accuracy.
- Conducted administrative tasks while safeguarding sensitive information.
Education
Bachelor of Science - undefined
Galen College of Nursing
Houston, TX05.2026
Skills
Patient Advocacy
Therapeutic Communication
Team Collaboration
Critical Thinking
Time Management
Leadership
Documentation & Record Management
Attention to Detail
Conflict Resolution
Patient Education
Organization & Prioritization
Microsoft Office Suite
Accomplishments
Galen College of Nursing Dean’s List Summer 2025
Affiliations
Member, Association of Women’s Health, Obstetrics and Neonatal Nurses 2026-Present
Certification
Basic Life Support (BLS) American Heart Association
Timeline
Customer Care Liason
Southern Ice Cream
04.2021 - 11.2022
Retention Supervisor
NRG Electricity Company
08.2019 - 01.2021
Life Consultant
Massage Heights
01.2019 - 07.2019
Paralegal 27D
United States Army
04.2013 - 01.2016
Bachelor of Science - undefined
Galen College of Nursing