Summary
Overview
Work History
Education
Skills
Timeline
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KANIYAH PEROT

Ridgeland,MS

Summary

Dynamic professional with a proven track record at TDS Telecommunications, excelling in problem-solving and peer coaching. Adept at managing high-volume tasks while ensuring policy compliance and enhancing team performance. Skilled in data analysis and cross-functional collaboration, consistently delivering exceptional customer service and driving continuous improvement initiatives.

Overview

4
4
years of professional experience

Work History

Customer Repair Agent

TDS Telecommunications
04.2023 - Current
  • Delivered exceptional customer service while resolving complex technical issues and service outages, demonstrating strong problem-solving and communication skills under pressure.
  • Actively participated in ongoing training and development initiatives to enhance job knowledge and stay aligned with organizational goals and best practices.
  • Applied analytical thinking to diagnose and troubleshoot device-related issues, effectively managing high-volume requests while maintaining attention to detail.
  • Provided side-by-side coaching and peer support through one-on-one meetings and team collaborations, fostering skill development and improving performance across both customer interactions and back-end operations

Administrative Assistant

Nexa
01.2022 - 01.2023
  • Supported recruitment operations by preparing and maintaining candidate documentation, requisition reports, and recruitment tracking spreadsheets to ensure accurate and timely data management.
  • Ensured compliance with hiring procedures and organizational policies by maintaining accurate records and promptly identifying process updates or areas for improvement.


  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Collected and analyzed recruitment-related data to enhance reporting and provide actionable insights for continuous improvement in hiring strategies.

Eligibility Research Specialist

American Specialty Health
09.2021 - 04.2022
  • Effectively managed time-sensitive tasks, balancing inbound communications and follow-up actions to ensure high service standards and responsiveness.
  • Verified candidate eligibility and conducted comprehensive research through internal systems, communication logs, and third-party platforms.
  • Utilized Microsoft Excel, Word, PowerPoint, and other tools to input, organize, and present data, supporting decision-making and tracking throughout eligibility and research processes.
  • Demonstrated high attention to detail and organizational efficiency, consistently navigating multiple systems and cases.

Education

Business Administration

Jackson State University
Jackson, MS

Skills

  • Peer coaching & support
  • Cross-functional collaboration
  • Policy and procedure compliance
  • Problem-solving
  • High-volume task management

Timeline

Customer Repair Agent

TDS Telecommunications
04.2023 - Current

Administrative Assistant

Nexa
01.2022 - 01.2023

Eligibility Research Specialist

American Specialty Health
09.2021 - 04.2022

Business Administration

Jackson State University

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KANIYAH PEROT