Kanji Cayea
Knowledgeable and dedicated customer service professional with extensive experience in Online Customer Support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Highly astute Online Chat Specialist offering a passion for working with others. Smart and determined about finding the right solution for the customer the first time. Pursuing a role where mentoring and coaching skills are in demand.
Results-driven Online Chat Specialist promoting ways to improve customer engagement. A relationship-builder and multitasking professional Looking for the next amazing opportunity utilizing great skills in customer service in busy environment.
Work History
Small Business Owner
9 Years 2 Months- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used business software packages to maintain files and administrative records.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Chat Support Representative
5 Years 3 Months- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Provided online demonstrations to educate customers on product features and online help resources.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
HBO NOW Customer Support Agent/Online Chat Representative
1 Year 10 Months- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.