KanKeo Viravong
Charlotte,NC
Summary
- Accomplished and energetic General Manager with a solid achievement in Food and Hospitality. Motivated leader with more than 20 years in operations and guest services, with proven experience and success in operational effectiveness, high-volume, fast paced restaurants, catering, and retail operations.
- Skilled in leading management teams in business turnarounds, with a track record of significant increases in revenue generations while holding cost to a minimum.
- Enthusiastic, dedicated, organized and results-oriented, with strong attention to detail.
- Effective communicator, able to build relationships with individuals from diverse backgrounds and organizational levels. Fluent in English, Spanish, and Thai/Lao.
Overview
19
19
years of professional experience
1
1
Certification
Work History
DIRECTOR OF OPERATIONS
THAI ORCHID RESTAURANT
05.2019 - Current
- Annual Sales Volume: $9M
- Provide leadership and oversight to 4 units with responsibility for all aspects of sales, marketing, labor, goal setting and achievement, guest experience, and culture development.
- Direct area's strategic initiatives and clearly convey standards, coach staff through performance, and monitor progress towards all KPI's
- Manage, guide, and mentor four GM's, six Service Managers, four Kitchen Managers, and 175+ hourly employees, forge genuine relationships with all staff and leverage their strengths to maximize productivity
- Talent development initiatives included hiring and developing managers and staff, delivering performance assessments, devising development plans and implementing corrective action as required
GENERAL MANAGER
Taco Mac Sports Bar & Grill
07.2017 - 05.2019
- Annual Sales Volume: $3.5M
- Assigned tasks and oversaw the direction of management team and team members to ensure compliance with food safety procedures and quality control guidelines.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Optimized profits by controlling food, beverage, and labor costs daily.
- Demonstrated unwavering commitment to guest service, adding guest counts while maintaining exceptional service levels with existing guests.
GENERAL MANAGER
Joe's Crab Shack
06.2013 - 07.2017
- Annual Sales Volume: $5M
- Led a team of 115 employees, 4 managers in a premium casual environment
- Trained, supported and developed 4 GM promotions, 2 KM to AGM promotions, and 6 Lead Hourly Managers to Salaried Managers
- Served as part of Task Force Management Team to mentor and support challenged restaurants
- Consistently increased Sales by 5-15% through training for excellent guest service and local store marketing
- Broke Company Sales Record for Mother's Day, 2014 & 2015
- Consistently delivered above company target on Guest Satisfaction Surveys (High to 98; company target at 75%)
- Recognized by CEO for being instrumental in implementing new training video on Alcohol Awareness and Service
GENERAL MANAGER
Chevys Fresh Mex
05.2009 - 06.2013
- Annual Sales Volume: $4.5M
- Led a team of 85 employees, 4 managers and achieved low employee turnover percentage through focused recruiting, training, and team building
- Promoting the positive employee relations including effective delegation of duties, fostering high staff morale, upholding operation standards, and execution of the management process
- Trained, developed, and promoted 3 Assistant Managers to General Manager
- Consistently increased Sales by 15-30% through training for exemplary guest service, local store marketing, and catering
- Managing the restaurant's profits and loss centers, including food, supply, and labor costs to meet annual operating budgets.
- Performing the monthly financial analysis to evaluate financial position and to clearly communicate expectations and actions to maximize restaurants financial performance.
DISTRICT MANAGER
CiCi's Pizza
02.2006 - 05.2009
- Annual Sales Volume: $6M
- Successfully running 4 restaurants with a revenue of over $6 million combined.
- Consistently increased sales by 20% for the region with community involvement and local store marketing.
- Supported and developed 5 GM's and mentored newly promoted managers.
- Daily and weekly responsibilities include, but not limited to, sales building, training, marketing, cost controls, hiring, security & safety, Food Quality, Exceptional Service, Cleanliness, and Hospitality.
- Analyzed financial P&L information to determine strategies and recommendations to meet and exceed financial objectives.
FOOD & BEVERAGE MANAGER
Tiki Waterfront Sea Grill
08.2004 - 02.2006
- Annual Sales Volume: $4.5M
- Managed and executed all training programs for the growing concept, to include field training, new restaurant openings, new system roll-outs, FOH & HOH team member training and management training
- Consistently delivered 15% sales increase through exceptional guest service, catering, and local store marketing
- Led and motivated staff of 75 employees through initiatives such as daily meetings, employee contests, and performance monitoring
Education
Allied Health Profession
University of South Alabama
MobileSkills
- Sales/Revenue Growth
- Multimillion-dollar Profit & Loss Management
- Multi-unit operations management
- Computer Applications & POS Systems
- Human Resources Management
- Policies and procedures implementation
- Team Building/Leadership Development & Staff Retention
- Guest Relations & Satisfaction
Certification
- National Registry of Food Safety Professionals - Expires 2025
- ServSafe Certified
- Cicerone Certified, T.I.P.S Certified, Count On Me NC COVID-19 Certified
- Preparing to sit for HACCP & OSHA Certifications
Timeline
DIRECTOR OF OPERATIONS
THAI ORCHID RESTAURANT
05.2019 - Current
GENERAL MANAGER
Taco Mac Sports Bar & Grill
07.2017 - 05.2019
GENERAL MANAGER
Joe's Crab Shack
06.2013 - 07.2017
GENERAL MANAGER
Chevys Fresh Mex
05.2009 - 06.2013
DISTRICT MANAGER
CiCi's Pizza
02.2006 - 05.2009
FOOD & BEVERAGE MANAGER
Tiki Waterfront Sea Grill
08.2004 - 02.2006
Allied Health Profession
University of South Alabama
- National Registry of Food Safety Professionals - Expires 2025
- ServSafe Certified
- Cicerone Certified, T.I.P.S Certified, Count On Me NC COVID-19 Certified
- Preparing to sit for HACCP & OSHA Certifications
Similar Profiles
Nungninh SaraphanhNungninh Saraphanh
Manager of Operations at Thai Orchid RestaurantManager of Operations at Thai Orchid Restaurant
Eh TawEh Taw
Restaurant Waitress at Thai Orchid RestaurantRestaurant Waitress at Thai Orchid Restaurant
Kee MehKee Meh
Waitress at Thai Orchid Garden RestaurantWaitress at Thai Orchid Garden Restaurant