Kankindi Uwase

• Manage and maintain Medical records repository.

• Ensure accurate and timely record uploads, compliance with processes to protect PHI, and effective tracking of records and record requests.

• Retrieval of medical records via fax, mail, remote electronic medical record access, or onsite visits at the provider location.

• Assist internal team and provider groups to troubleshoot any logistical or technical issues regarding records requests, retrieval, or storage.

• Effectively communicate with team members and external providers to ensure adherence to challenging project timelines.

• Identify process issues and contribute to the design of solutions.

• Responsible for the management and oversight of the individual/group agent of record process to ensure compliance with agent/agency agreements.

• Produced and distributed memos, newsletters and other forms of communication.
• Reviewed and edited correspondence prior to release and submission for signature.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Reviewed and updated account information in company computer system.
• Revised standard operating procedures to reflect current practices.
• Followed data program techniques and procedures to maintain data entry requirements.
• Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
• Scanned and stored files and records electronically to reduce paper files and secure data.

• Provided service and support to insurance agents and broker customers through phone calls, emails, and live chat
• Assisted and educated insurance agents on HealthSherpa Platform
• Collaborated with software designers and software engineers in conversations to improve software program
• Assisted agents in troubleshooting their browsers to make the platform more accessible to maneuver

• Coordinated daily schedules within the Medical facility, scheduled patients' Medical appointments for consultation procedures, follow-ups, visits, etc
• Organized workflow, corresponded between medical departments, coordinated telephone communications, and provide requests of information or triage calls accordingly
• Answered incoming calls, and emails
• Maintained Medical records and retrieved files for prior authorizations whilst maintaining patient confidentiality in concordance with HIPPA guidelines
• Documented and assisted with all patient encounter information in EPIC or other means as appropriate.

• Delivered consistent customer experience by providing efficient and timely resolutions & Effectively utilizing time management skills in order to handle multiple calls in a fast-paced environment, resolving complex issues and inquiries
• Demonstrated exemplary customer service skills by providing product information and processing orders
• Efficiently De-escalated calls through conflict resolution skills, and utilized suggestive sales techniques to better serve the customers
• Identified and reported any critical reoccurring errors on customers' account to the proper supervisor, documenting each call and the action that was taken.

• Managed internal coordination and collaborate with various teams, such as planning, field, and operations
• Facilitated and coordinated with field technicians regarding their daily schedules
• Identifies information and collect documentation necessary for impertinent deadlines
• Prioritizes competing demands, projects and assignments to meet outcomes and designated timelines.

• Prepared reports analyzed customer data, assisted customers trouble shooting & rebooting devices
• Provided answers to clients by identifying problems and researching answers
• Guided clients through corrective steps, including procedural documentation and relevant reports
• Complied reports and data to better assist consumers
• Canceled or upgraded accounts under supervised authority
• Maintained Database and logged calls.

• California
• Utilized dual screens efficiently and effectively enrolled consumers into their health plans
• Demonstrate and stay upt
• Date on medical terminology
• Verified consumer and account data by reviewing, correcting, data
• Combining data from both dual screens when information is incomplete and or inaccurate
• Maintained consumer's accounts by recording account information and data entry requirements by following data program
• Provided accurate, valid and complete information by using the right methods.

• Processed cancellations and modifications and promptly provided information
• Handled case sensitive information vigilantly and diligently
• Successfully created reservations by being knowledgeable of all company's policies in order to provide the best possible service
• Managed high volume calls efficiently and effectively and met every sales goal.

• Analyzed customer needs to determine appropriate referrals and solutions
• Updated EDD resource center relevant to customer's needs and EDD's policies
• Researched and handled calls within the EDD policies and procedures
• Knowledgeable of all office equipment
• (Personal Computer, Fax, Scanner, and other electronic office equipment)
• Assisted professional staff in providing documentation for their programs within the department.