NdeyeFatou Mbow
Grand Prairie,TX
Summary
Friendly, detail-oriented worker with customer service experience. Customer service representative with 4 years of experience in customer care, greeting, and guest services. Proficient with customers and communication with others. Flexible hard worker ready to learn and contribute to team success. Values people skills and exceptional service. Very eager to expand my knowledge into other roles by learning new abilities. Proactive and eager to partner with like-minded individuals to achieve exceptional results to all goals.
Overview
7
7
years of professional experience
Work History
Engineer
U.S. Air Force
06.2023 - Current
- Leads and executes civil engineering design, drafting, surveying, and contract oversight to facilitate Air Force facility construction and maintenance initiatives
- Produces Computer Aided Design drawings, Building Information Modeling solutions, construction contract specifications, and cost estimates
- Proficient in operating and maintaining Geographic Information Systems
- Utilizes advanced surveying technology, including Global Positioning System, to assess construction site viability and conduct field tests on soils, asphalt, and concrete.
Sales Associate
Target-Birmingham, AL
11.2022 - 07.2024
- Answer customer questions regarding products, store policies, and services
- Maintain a clean and organized checkout area
- Collaborate with other team members to provide outstanding customer service
- Adhere to all company policies and procedures, including safety and security protocols.
Assistant Teacher/Floater
Primrose Schools-Sandy Springs, GA
01.2021 - 10.2022
- Communicate positively with students, parents, and staff
- Maintains an attractive, well-kept classroom that encourages children to create, explore, and make decisions with confidence
- Plans with the teacher and helps implement the daily lesson plans and classroom activities/Assumes the responsibilities of the teacher during the absence of the teacher
- Provides the children with verbal praise and acceptance while providing clear and consistent expectations for the children's behavior.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Provided supervision and care to young children ranging from infants to pre-school age.
Customer Service
Mame Diarra Hair Braiding-Arlington, TX
06.2017 - 02.2020
- Inbound and outbound calls
- Schedule customers appointments and checked them in
- Provided information and assistance to customers
- Oversaw daily transactions
- Provide information and assistance to customers.
- Resolved escalated customer service issues as needed.
- Monitored customer service calls and emails to identify areas of improvement in customer service processes.
- Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
Education
High School Diploma -
Senegalese American Bilingual School
06.2021
Skills
- Time management skills
- Works well under pressure
- Can work well both independently and in a group setting
- Strong foundation in customer service
- Fast learner
- Relationship and team building
- Fluent in English and French
- Proficient in Microsoft Word, Excel, PowerPoint
- Food Service
- Guest services
- Computer operation
- Organizational skills
- Computer skills
- GIS (1 year)
- Computer networking (1 year)
- GPS (1 year)
- Communication skills (3 years)
- CAD proficiency
- Employee Relations
Languages
French, Expert
Languages
Wolof
Native/ Bilingual
French
Native/ Bilingual
Timeline
Engineer
U.S. Air Force
06.2023 - Current
Sales Associate
Target-Birmingham, AL
11.2022 - 07.2024
Assistant Teacher/Floater
Primrose Schools-Sandy Springs, GA
01.2021 - 10.2022
Customer Service
Mame Diarra Hair Braiding-Arlington, TX
06.2017 - 02.2020
High School Diploma -
Senegalese American Bilingual School
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