Kanmook Kim
Lake Forest,California
Summary
Dynamic and results-driven server with extensive experience at Mikaku Japanese Restaurant, excelling in customer service and upselling techniques. Proven ability to enhance guest satisfaction and foster loyalty through effective communication and teamwork. Skilled in POS systems and cocktail creation, consistently driving sales and improving dining experiences.
Overview
8
8
years of professional experience
Work History
Server
Mikaku Japanese Restaurant
01.2012 - 06.2017
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed multiple tables efficiently, facilitating timely order taking and food delivery during peak hours.
- Implemented upselling techniques, increasing average check totals through effective product recommendations.
- Collaborated with kitchen staff to ensure accurate meal preparation and special requests handling.
- Managed multiple tables efficiently, ensuring timely order taking and delivery of food and beverages.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Breakfast Server & Dinner Server
Tangerine Pacific Rim Fusion Cuisine
06.2009 - 05.2012
- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Coordinated breakfast setup, ensuring timely availability of food and beverages.
- Trained new staff on menu offerings and proper serving techniques.
- Maintained cleanliness and organization of dining areas to meet health standards.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Demonstrated strong multitasking abilities while managing multiple tables simultaneously.
Cocktail Server
Osha Lounge
01.2009 - 02.2012
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed cocktail inventory, maintaining stock levels and minimizing waste through efficient ordering processes.
- Trained new staff on menu offerings and service protocols, enhancing team performance and consistency.
- Collaborated with bartenders to create innovative drink specials, driving sales and improving guest experience.
- Monitored guest behavior to ensure compliance with alcohol regulations, promoting a safe environment for patrons.
Education
San Francisco School of Bartending
San Francisco01-2008
Marketing Management
Victorian Business College
Melbourne, Australia01-1997
Marketing Management
St. Theresa School of Business And Secretarial
Bangkok, Thailand01-1989
Skills
- Dynamic, team-spirited and motivated food service professional
- More than 20 years of experience in the food service industry Exemplifies a tireless work ethic, positive attitude, and calm under pressure
- Extensive background in customer-oriented service operations and business development, including sales, marketing, and promotion
- Excellent communication skills; maintains positive relations with staff and customers in high-volume, fast-paced operations
- Proven ability to handle currency and financial transactions accurately; resolve discrepancies promptly
- Familiar specialized food industry systems including Open Table and Point of Sale (POS) Experience with on-demand food services (Grubhub, Door Dash, Uber Eats)
- Proven experience in the food industry servicing process, including guest reception, communication of daily specials, food and beverage fulfillment, and bill reconciliation
- Expertise in mixed drink and cocktail creation, with an emphasis on sake & soju- based drinks
- Excellent ability to up-sell menu items
- Ability to lead a team of servers and thereby maximizing kitchen productivity and staff performance
- Experience in kitchen and culinary duties, such as dessert plating
- Experience in setting up both opening and closing shifts
- Excellent planned and unplanned restaurant event support skills, including birthdays,anniversaries, graduations
Timeline
Server
Mikaku Japanese Restaurant
01.2012 - 06.2017
Breakfast Server & Dinner Server
Tangerine Pacific Rim Fusion Cuisine
06.2009 - 05.2012
Cocktail Server
Osha Lounge
01.2009 - 02.2012
San Francisco School of Bartending
Marketing Management
Victorian Business College
Marketing Management
St. Theresa School of Business And Secretarial
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