K'ANNA CLARKE
Kent,Washington
Summary
Professional with strong background in passenger services, adept at managing customer interactions and resolving issues efficiently. Skilled in coordinating with team members to ensure seamless operations and consistently meeting service standards. Known for adaptability, clear communication, and focus on delivering positive outcomes.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
Horizon Air
05.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Monitored security and maintained operational protocols.
Ambassador
Alclear LLC
02.2022 - 04.2024
- Demonstrated product features and capabilities to potential members
- Cultivated relationships with new and existing customers to drive sales
- Assisted with training new employees on sales and security procedures
- Successfully completed all training requirements related to airport safety standards
- Observed and analyzed behavior of travelers to identify potential security risk within airport
- Provided directions and responded to passenger inquiries
- Notified supervisors and other appropriate personnel when security breaches occur
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
Cashier
Wendy's
08.2017 - 12.2021
- Counted and balanced cash drawer at the beginning and end of each shift
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Welcomed customers and helped determine their needs.
- Followed all safety protocols while handling money
- Delivered exceptional customer service at all points of contact
- Assisted with training and mentoring new team members
- Enforced store policies to ensure the protection of company items
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High school diploma -
Eight Mile High School
06.2017
Skills
- Sales
- Customer service
- Records management
- Critical Thinking
- Problem Solving
- Organizational Skills
- Strong organization
- Passenger assistance
- Computer terminal operations
Timeline
Passenger Service Agent
Horizon Air
05.2024 - Current
Ambassador
Alclear LLC
02.2022 - 04.2024
Cashier
Wendy's
08.2017 - 12.2021
High school diploma -
Eight Mile High School
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