Kanna Curtis
San Pedro,CA
Summary
Experienced Program Supervisor with proven leadership abilities, adept at motivating and supporting diverse teams to deliver high-quality care. Compassionate and dedicated professional with a strong commitment to helping individuals overcome homelessness, mental health challenges, and substance use issues. Skilled in active listening, trust-building, and guiding clients through complex and stressful situations with empathy and respect. Passionate about empowering individuals to believe in themselves, achieve personal growth, and reach their fullest potential. Highly experienced working with clients of all ages—including children, teens, adults, and the elderly—providing guidance, crisis intervention, and supportive services to those in need.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Supervisor
Volunteers of America
01.2022 - Current
- Oversee and supervise six homeless programs operations, ensuring compliance with organizational policies and regulatory standards.
- Led team meetings to enhance communication and streamline project execution across programs.
- Coordinated resource allocation to optimize program outcomes while managing budget constraints effectively.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed strong relationships with community partners to secure resources and support for various programs.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services. Assesses community needs and identified resources for social and community service programs.
- Directed team of 10 personnel, overseeing records, performance, and quality assurance.1
- Directed team of 10 personnel, overseeing records, performance, and quality assurance.
Supervised Visitation Monitor
Self Employed
02.2020 - Current
- Facilitated supervised visitation sessions, ensuring compliance with legal and safety standards.
- Observed interactions between children and parents to assess behaviors and emotional well-being.
- Documented detailed reports on visitation outcomes, highlighting areas for improvement.
- Developed and implemented structured visitation plans tailored to individual family needs.
- Maintained a safe and supportive environment during visitations to promote positive interactions.
- Mentored new monitors on best practices for conducting supervised visits and documentation procedures.
- Improved communication between parents and children by facilitating constructive conversations during visits.
- Conducted thorough assessments of visitation areas prior to appointments, ensuring a safe and comfortable environment for all participants.
- Assisted in creating a positive environment for children and parents, promoting healthy family interactions.
- Ensured child safety by closely monitoring interactions between parents and children during supervised visits.
- Managed challenging situations effectively using conflict resolution techniques learned from professional development trainings focused on supervised visitation monitoring.
Lead Case Manager
Women’s Shelter of Long Beach
01.2020 - Current
- Led case management team to enhance service delivery and client satisfaction.
- Coordinated resources and support services to address complex client needs effectively.
- Developed and implemented individualized case plans for clients in crisis situations.
- Monitored program outcomes, identifying trends to inform strategic improvements.
- Established partnerships with local organizations to expand resource availability for clients.
- Facilitated workshops and support groups to empower clients towards self-sufficiency.
- Ensured compliance with relevant regulations and ethical standards, maintaining a strong reputation for the organization in the field.
- Advocated for clients'' needs at all levels of the organization, promoting positive change in service delivery models.
Certified Life Coach
Self Employed
08.2019 - Current
- Developed personalized coaching plans to facilitate client goal achievement and personal growth.
- Conducted one-on-one sessions to enhance self-awareness and emotional intelligence in clients.
- Utilized active listening techniques to identify client needs and tailor support strategies effectively.
- Facilitated workshops on stress management, communication skills, and goal setting for diverse groups.
- Implemented feedback mechanisms to assess client progress and refine coaching approaches as needed.
- Empowered clients to set and achieve personal and professional goals through customized action plans and regular follow-up meetings.
- Fostered strong client relationships through empathetic listening skills, non-judgmental support, and genuine interest in client success.
Field Supervisor
Census 2020
02.2020 - 10.2020
- Supervised field operations to ensure accurate data collection processes.
- Trained and mentored staff on best practices for census outreach initiatives.
- Implemented quality control measures to enhance data accuracy and integrity.
- Coordinated logistics for field team assignments and resource allocation.
- Monitored performance metrics to identify areas for operational improvement.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Planned and scheduled field activities according to set timelines and order of operations.
Patient Care Assistant
Long Beach Memorial Hospital
11.2011 - 12.2018
- Provided compassionate support to patients, ensuring comfort and emotional well-being.
- Assisted nursing staff with daily care activities, enhancing patient satisfaction and care quality.
- Monitored vital signs, documenting changes accurately for timely medical interventions.
- Advocated for patient needs during care planning meetings, influencing positive outcomes and experiences.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Internship
Harbor Interfaith Shelter
04.2017 - 07.2017
- Assisted in daily operations, ensuring efficient shelter management and service delivery.
- Supported staff in organizing community outreach programs to increase local engagement.
- Developed relationships with local organizations to foster collaboration and resource sharing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
Internship
Harbor Interfaith Shelter
09.2015 - 12.2015
- Facilitated communication between residents and case managers to enhance service coordination.
- Maintained accurate records of resident needs and resources available through the shelter.
- Participated in training sessions, improving knowledge of shelter policies and procedures.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Facilitated knowledge sharing by creating internal wiki for project guidelines.
- Facilitated smoother communication channels by organizing regular team meetings.
Bookkeeper
Wellington Signs and Graphics
06.2007 - 02.2010
- Managed accounts payable and receivable processes, ensuring timely payments and collections.
- Reconciled monthly bank statements to maintain accurate financial records.
- Streamlined invoicing procedures, reducing processing time by 30%.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Corporate Credit Accounting Collection Agent
Ajilon Finance Staffing Agency
05.2005 - 06.2007
- Managed high-volume inbound and outbound calls to resolve outstanding accounts.
- Negotiated payment arrangements with clients to facilitate timely debt recovery.
- Analyzed account discrepancies and implemented solutions to improve collection rates.
- Conducted regular reviews of account statuses to identify potential issues early.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Education
Masters - Psychology, with an Emphasis in Life Coaching
Grand Canyon University
Phoenix, AZ07.2020
Bachelor of Science Degree - Human Services/Child and Family Services
University of Phoenix
Gardena, CA08.2017
Graduate Certificate of Completion - Mental Health and Wellness
Grand Canyon University
Phoenix, AZ06.2021
Graduate Certificate of Completion - Life Coaching
Grand Canyon University
Phoenix, AZ05.2019
Skills
- Experience working with homeless and housing instability within diverse populations
- Enjoys interacting with people and working on group projects
- Team player and self-motivated
- Enjoys doing work that requires frequent shifts in direction
- Experience in an inpatient psychiatric setting
- Ability to de-escalate clients in a vulnerable emotional state
- Sensitive to cultural differences
- Excellent team player and community builder
- Provides behavior management and behavior modification
- Encourages clients to set goals and skill building
- Superior customer service and interpersonal skills
- Group facilitation, presentation, and organizational skills
- Staff development
- Document management
- Operational leadership
- Strategic planning
- Training facilitation
- Staff training
- Operational leadership background
- Strategic planning expertise
- Referral coordination
- Proactive mindset
Certification
- 40- Hours of Domestic Violence Advocate Training
- Basic Life Support Certified
- Valid TB Clearance
- Turning Children’s Trauma Into Triumph
- Supervised Visitation Provider
- Understanding & Managing Behaviors : Anger, Anguish Fear and Anxiety
- Improving Life Outcomes for Children: The California Child Welfare Core Practice Model
QUALIFICATIONS
- Assist and enroll clients inHMIS and various programs and develop customized roadmaps to create client success.
- Case Management, data collection, document and maintain client progress, concerns accurately in client’s files.
- Ability to work well as a liaison independently with minimal supervision, while completing program directives.
- Respond appropriately to the physical, emotional and developmental needs of clients from various economic and diverse populations, while adhering to their cultural traditions and underlying needs.
- Facilitate and coordinate meetings and orientations to create client success.
- Participates in team meetings to review and share client progress.
- Confer and work with various organizations and landlords to obtain resources.
- Utilize the internet, Microsoft office, social media platforms and resources, as a guide to refer clients to appropriate organizations.
- Maintains visual awareness of an individual's needs, and limitations.
Timeline
Program Supervisor
Volunteers of America
01.2022 - Current
Supervised Visitation Monitor
Self Employed
02.2020 - Current
Field Supervisor
Census 2020
02.2020 - 10.2020
Lead Case Manager
Women’s Shelter of Long Beach
01.2020 - Current
Certified Life Coach
Self Employed
08.2019 - Current
Internship
Harbor Interfaith Shelter
04.2017 - 07.2017
Internship
Harbor Interfaith Shelter
09.2015 - 12.2015
Patient Care Assistant
Long Beach Memorial Hospital
11.2011 - 12.2018
Bookkeeper
Wellington Signs and Graphics
06.2007 - 02.2010
Corporate Credit Accounting Collection Agent
Ajilon Finance Staffing Agency
05.2005 - 06.2007
Masters - Psychology, with an Emphasis in Life Coaching
Grand Canyon University
Bachelor of Science Degree - Human Services/Child and Family Services
University of Phoenix
Graduate Certificate of Completion - Mental Health and Wellness
Grand Canyon University
Graduate Certificate of Completion - Life Coaching
Grand Canyon University