Kannan Chandrasekar

Client: Amadeus, France.

• Define product requirements and design scalable solutions for Amadeus Offer and Order modules in alignment with IATA NDC standards.
• Collaborate with French stakeholders and development teams to refine business use cases and enhance API performance.
• Create functional specifications for internal reference and implementation guides for customer distribution.
• Lead PI Planning sessions, conduct iteration reviews, and facilitate system demonstrations.

Client: British Airways, United Kingdom.

• Delivered enhancements for British Airways’ NDC-based retailing and 3DS2 payment integration, improving conversion, and security.
• Automated COVID voucher issuance system — issued over 3.3 million vouchers, preventing major revenue losses during the pandemic.
• Conducted workshops with UK business teams; translated complex requirements into detailed user stories, and acceptance criteria.
• Liaised across Business, Development, and QA teams, ensuring smooth delivery under the SAFe Agile framework.
• Mentored junior analysts and improved requirements traceability using Jira and Confluence.

• Gathering requirements from the business analyst and converting them into effective test plans.
• Getting the sign-off of the test plan from the business analyst and product owner.
• Executing the test cases primarily via SoapUI and a minimal part via the front-end booking website.
• Raising and tracking issues in JIRA. Reporting is done via JIRA, showcasing the sprint demo to different stakeholders at the end of each sprint.
• Exclusive testing of payment-related changes with respect to 3DS1, 3DS2, and new payment platform integration.

Client: British Airways, United Kingdom.

• Led a team of 20 who were engaged in testing the dynamic packaging features of the online booking channel, and NDC of a leading UK airline.
• Coordinated all the testing activities.
• Along with test coordination, I was involved in actual testing as well, which includes test plan preparation, test execution, reporting, etc.

Client: British Airways, United Kingdom.

• Was responsible for managing live incidents for a major UK airline. The incidents covered a large number of approximately 700 applications, which enable the flight operations.
• Involved in tracking and enabling the closure of live incidents by consulting with a wide range of stakeholders, teams, and departments.

Client: British Airways, United Kingdom.

• Led a team of 12 who were engaged in testing the dynamic packaging features of the online booking channel of a leading UK and Spanish airline.
• Coordinated all the testing activities, identified the core business scenarios to be tested, reviewed the test plans, and executed the tests.

Client: British Airways, United Kingdom.

• Led a team of 10 from London, UK, in an onsite-offshore model.
• Coordinated all the testing activities from London in an onsite–offshore model, in which the offshore team was working from Chennai, India.
• Identified the core business scenarios to be tested, and prepared the test scripts based on the business scenarios.
• Executed the test cases and recorded the test results.
• Presented sprint demo to a wide range of stakeholders.

Client: British Airways, United Kingdom.

• Involved in preparing test scenarios, test scripts, and test cases based on the requirements provided.
• Carry out the system test execution.
• Involved in retesting defects and tracking them down to closure.