Kannia Leon
Charlotte,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
05.2019 - Current
- I provide a service in my community using the Uber Platform
Talent Coordinator
Dave & Buster's
02.2017 - 12.2017
- Server-promoted to Training Department Talent Acquisition position
- Facilitator of Orientations
- Handling of all Preliminary interviews
- Staffing 6 departments to 98%
- Onboarding
- Any and all administrative duties pertaining to training and development
Server/Trainer/Supervisor
Olive Garden
06.2001 - 01.2015
- I cross trained into 8 areas both foh and boh
- Opened a few locals
- Served in High Volume Tourist Mecca
- Blue Card Holder with key card capabilities to help Managers support shifts
Bilingual Customer Service Representative
Seibels Bruce Insurance
08.2005 - 04.2006
Administrative Assistant
- For 2 chiefs examiners
- Emergency C.A.T Unit for Katrina, Rita, Wilma Hurricanes
- Instrumental in processing 370,000 Floridian insurance claims
- Responsible for all escalated insurance commission complaints
- Lead in processing all added living expenses for claimants
- Responsible for 4 voicemails both in English and in Spanish
- Assisted in all administrative duties for all 48 examiners
Bilingual Claims Representative
Colonial Life & Accident Insurance Company
05.2004 - 11.2005
High inbound call center bilingual Rep
- Assist all claimants with document submission/translations
- Process wellness claims
- Knowledgeable in all policies Life, cancer, Accidental, whole and term life
Education
Pre Nursing
Midlands Technical College
West, SCWalton High School
Bronx, NYSkills
- 917
- 374 6355
- I am a highly driven and passionate performer I engage well with highly sensitive issues and have a
- Deep understanding of all things Service
- Customer Service
- Reading Comprehension
Certification
Certified Nursing Assistant (CNA)
October 1999 to Present
ServSafe Food Handler
Present
Mixologist Certification
Present
Timeline
Uber Driver
Uber
05.2019 - Current
Talent Coordinator
Dave & Buster's
02.2017 - 12.2017
Bilingual Customer Service Representative
Seibels Bruce Insurance
08.2005 - 04.2006
Bilingual Claims Representative
Colonial Life & Accident Insurance Company
05.2004 - 11.2005
Server/Trainer/Supervisor
Olive Garden
06.2001 - 01.2015
Administrative Assistant
High inbound call center bilingual Rep
Pre Nursing
Midlands Technical College
Walton High School
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