Kannisha Cooper
BAKERSFIELD,CA
Summary
Detail-oriented Security Guard equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and exercises sound judgment during crisis and emergency situations. Extremely observant and focused Security Guard accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid.
Overview
16
16
years of professional experience
Work History
In-Home Supportive Services Provider
Derrick Royal
Bakersfield , CA
06.2023 - Current
- Responded promptly to emergency situations using established protocols for critical incidents.
- Performed light housekeeping duties such as changing linens, vacuuming carpets or dusting furniture.
- Monitored clients' physical condition by observing skin color, temperature and pulse rate.
- Provided in-home personal care services such as bathing, dressing, meal-prep and grooming to elderly clients.
- Transported clients to medical appointments and other errands as required.
- Developed meaningful relationships with clients by providing emotional support when needed.
- Ensured compliance with state regulations related to In-Home Supportive Services Provider role.
- Provided mental stimulation through conversation and participation in recreational activities such as reading aloud or playing board games.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
The Pets Pleasure LLC
Bakersfield, CA
08.2020 - Current
- Design and revamp furniture for pets
- Maintain an average of 3-6 customers per month
- Create and design plans for custom pet bedrooms and spaces
- Manufacture couches, beds, bedding, curtains, bowls, etc
- Maintain accounts receivable and accounts payable
- Maintain a record and relationship with clients
BlueCrew
San Francisco, CA
09.2018 - 01.2022
- Worked over 5,431 shifts with BlueCrew and have a 92% approval rate from employers
Receptionist
College of Alameda
Alameda, CA
10.2013 - 07.2017
- Answer and direct incoming phone calls in a pleasant, informed manner for the purpose of providing and creating a good image and first impression of the school
- Warmly greet and welcome visitors and students while monitoring the front entrance to the office, assisting with questions, directions, and visitor passes
- Be knowledgeable and current on school activities, programs, and events related to the school calendar
- Keep detailed and accurate records of visitor requests and of calls received
- Assist with preparations of materials, including preparing labels, filling envelopes, etc
- Receive, sort, and distribute mail, documents, and other deliveries
- Maintain computerized files using personal computer, including reports, employee roster, and mailing list
Cashier
Macys INC
Pleasanton, CA
12.2012 - 05.2013
- Operated a POS system to itemize and complete a minimum of 1,000 customer purchases weekly
- Built customer relationships and advised customers on purchases and promotions
- Operated cash drawers in multiple checkout stations
- Processed cash and credit payments rapidly and accurately
- Placed special merchandise orders for customers
- Explained and opened an average of 2-4 new membership contracts per day
- Entered data promptly and efficiently with a 95% accuracy rate
- Recommended alternative items if the product was out of stock
- Routinely answered customer questions regarding merchandise and pricing
Retail Sales Associate
Macys INC
Walnut Creek, CA
12.2011 - 07.2012
- Boarded the team as a temporary hire and was quickly promoted to full-time
- Learned, referenced, and applied product knowledge
- Acknowledged and greeted customers in a timely manner, while swiftly determining their needs
- Maintained cleanliness and organization of the production area and fitting room (Trash, dusting, Go-backs, etc.)
- Folded and arranged garments in an attractive display
- Placed special merchandise orders for customers
- Boosted sales by approximately 10-20%
- Built an excellent rapport with customers and always suggested a “finishing” product to complete the purchase, which in most cases ended in a sale
- Responded to all customer inquiries thoroughly and professionally
Supervisor
Destinii Enterprises
Hayward, CA
10.2009 - 11.2011
- Excelled in achieving weekly sales goals and beyond
- Answered customer questions about product availability and shipment times
- Logged all daily shipping and receiving orders with 100% accuracy
- Documented and responded to customer concerns and comments thoroughly and professionally
- Coordinated morning meetings
- Responsible for supervising between 8 and 10 employees per day
- Instructed new employees in procedures and techniques
- In charge of Interviewing, training, hiring, and firing employees
Retail Sales Associate
H & M
San Francisco, CA
09.2008 - 09.2009
- Maintained accurate and attractive merchandise displays, ensuring strategic placement of products to maximize purchases
- Stock, replenish, and organize inventory with accuracy and efficiency, completing task 15% faster than average associates
- Assist an average of 30-50 customers per day in finding or selecting items, and providing recommendations which have generated a total of $10k in additional revenue
- Achieved and average of 110% of sales goals for 4 consecutive months
- Provided outstanding customer service, receiving 95% in customer service feedback surveys
Handler, Lead Cook
Favorited, Kiwi Crate
, CA
- View, CA), Levi Stadium (San Jose, CA), Axle Hire, CA)
- Developed an extensive number of verified skills by performing the following roles: Cashier
- Customer Service, Customer Support, Receptionist, Call Center Agent, General Labor
- Warehouse Associate, Parcel Sorting, Pick & Pack, Equipment Labeler, Fulfillment, Cold
- Storage, Event Set-Up, Commercial Moving, Residential Moving, Delivery
- Driver (Lyft-Uber), Traffic Director, Commercial Janitorial, Residential Janitorial, Food, , Concessions, Casual Bartender, Event Server, Busser, and Dishwasher
Education
Certification - Security And Protective Services
Bureau of Security and Investigative Services
Bakersfield, CA08-2023
Certification - Forklift Safety Training
Westec
Berkeley, CA02-2023
Associate of General Studies - Business Management
College of Alameda
06.2017
High School Diploma -
Berkeley Adult School
06.2015
Massage Therapist – Certificate -
Everest College
01.2009
Certificate of Achievements at Milpitas Adult Education Computer Literacy Class in the -
01.2007
20 hours), Microsoft Excel 2007(40 hours) -
01.2007
Customer Service, Conflict Resolution, Team Dynamics, Communication at the Workplace -
Skills
- Threat Assessment
- General security
- Investigative skills
- Conflict de-escalation
- Relationship building and management
- Detail Oriented
- Investigative abilities
- High level of integrity
References
References: Available Upon Request
Timeline
In-Home Supportive Services Provider
Derrick Royal
06.2023 - Current
The Pets Pleasure LLC
08.2020 - Current
BlueCrew
09.2018 - 01.2022
Receptionist
College of Alameda
10.2013 - 07.2017
Cashier
Macys INC
12.2012 - 05.2013
Retail Sales Associate
Macys INC
12.2011 - 07.2012
Supervisor
Destinii Enterprises
10.2009 - 11.2011
Retail Sales Associate
H & M
09.2008 - 09.2009
Handler, Lead Cook
Favorited, Kiwi Crate
Certification - Security And Protective Services
Bureau of Security and Investigative Services
Certification - Forklift Safety Training
Westec
Associate of General Studies - Business Management
College of Alameda
High School Diploma -
Berkeley Adult School
Massage Therapist – Certificate -
Everest College
Certificate of Achievements at Milpitas Adult Education Computer Literacy Class in the -
20 hours), Microsoft Excel 2007(40 hours) -
Customer Service, Conflict Resolution, Team Dynamics, Communication at the Workplace -
Similar Profiles
Autumn AdamsAutumn Adams
Laborer | Creative Escapes Landscaping LTD at DerrickLaborer | Creative Escapes Landscaping LTD at Derrick
Derrick BrownDerrick Brown
Owner at Derrick BrownOwner at Derrick Brown
Rayne JespersenRayne Jespersen
Production Agriculture at Derrick Jespersen FarmsProduction Agriculture at Derrick Jespersen Farms