Kannisha Manning
Gainesville,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Stock Room Associate
Walmart
Gainesville, Fl
09.2024 - Current
- Organized 10,000 items of inventory, resulting in $20k yearly savings.
Operated drive through
McDonald's Restaurant
Gainesville, Fl
08.2022 - 09.2024
- Handled drive-through operations including order taking, payment processing, and timely food delivery with a friendly demeanor.
Customer Service Representative
Walmart
Gainesville, FL
01.2022 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier Assistant
Hitchcock's
Hawthrone , FL
06.2021 - 01.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Interacted politely with customers to promote quality service during checkout.
- Stood for long hours, frequently reached and moved up to 75 pounds.
- Worked closely with front-end staff to assist customers.
- Collected payments and provided accurate change.
Education
High School Diploma -
MYcroSchool
Gainesville06.2023
Skills
- Clerical support
- Quality assurance controls
- Cash handling
- Ordering and stocking
- Customer Service
- Credit and cash transactions
- Merchandise restocking
- ID verification
- Housekeeping
- Daily living activities
- Social skills
- Compassionate client care
- Health Services
- Order fulfillment
- Supply restocking
- Customer service
Education and Training
other
Timeline
Stock Room Associate
Walmart
09.2024 - Current
Operated drive through
McDonald's Restaurant
08.2022 - 09.2024
Customer Service Representative
Walmart
01.2022 - 08.2022
Cashier Assistant
Hitchcock's
06.2021 - 01.2022
High School Diploma -
MYcroSchool