Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kan Noel Kouadio

New Haven,CT

Summary

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

11
11
years of professional experience

Work History

Cashier

Henny Penny
04.2023 - Current
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Guest Service Associates/ Cashier

Global Partners
06.2022 - 04.2023
  • * Customer Service
    * Running a cash register, this includes accountability for cash, lottery tickets, cash cards, etc.
    * Completing shift report
    * Cleaning (windows, floors, bathrooms, emptying trash containers, etc.)
    * Stocking shelves and coolers
    * Sweeping and mopping floors
    * Gasoline tank inventory (stick readings)
    * Checking product in as it is delivered from vendors
    * Yard maintenance (sweeping, shoveling, painting, checking gas wells, etc.)
    * Light equipment maintenance (pumps, lighting, machinery, etc.)
    * Merchandising
    * Other tasks assigned by management
    * Ability to communicate with associates and guests
    * Ability to count, read and write accurately to complete required paperwork

General Work Coordinator

CATEB
02.2019 - 04.2022
  • Maintain and update current list of repairs and improvements needed
  • Regularly perform on-site inspections (interior and exterior)
  • Research (or delegate) as needed to maintain all worksite components
  • Research (or delegate) as needed to upgrade worksite components as needed
  • Maintain and organize adequate tools and supplies for regular maintenance
  • Coordinate with worksite engineer to review worksite maintenance and improvements (Quarterly meeting recommended)
  • Maintain worksite maintenance budget
    Coordinate with Safety Team Leader to maintain and improve worksite safety

Tier2 After Sales Service Support Engineer

Orange Cote D'Ivoire
01.2017 - 08.2017
  • Configured and tested, router, phone device
  • Reception of new equipment
  • Provide support to tiers1 agents
  • Served as primary point of contact for support relating to owned solutions and products.
  • Diagnosed and troubleshot router and phone device issues.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

After-Sales Service Technician & Sales Technician

TECHSTOREMING
02.2016 - 01.2017
  • Product after-sales service
  • Customer satisfaction and loyalty
  • Inventory management (Terminals and spare parts)
  • Installation of security cameras
  • Local network implementation and administration
  • Remote terminal interconnection

Tier1 Technical Support Representative

ORANGE CI
04.2013 - 12.2015
  • Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
  • Streamlined support processes by identifying areas for improvement and implementing necessary changes.
  • Stayed up-to-date on product knowledge, ensuring accurate and timely information was relayed to clients.
  • Achieved high levels of customer loyalty through personalized service tailored to individual needs and preferences.

Education

Master in Telecommunications And IT Networks - Telecommunications And IT Networks

Ivory Academy Group
Treichville, Cote D'Ivoire
10.2009

Technical Engineering Diploma - Telecommunications Networks And IT

Ivory Academy Group
Treichville, Ivory Coast
10.2008

High School Diploma -

Modern High School -Port Bouet
Port Bouet, Ivory Coast
10.2003

Skills

  • Identification checks
  • Pricing and Markdowns
  • Team building
  • Attention to Detail
  • Merchandise Packaging
  • Cash Handling
  • Point of sale operation
  • Customer Transactions
  • Price Verification
  • Point of Sale proficiency
  • Product Scanning
  • Cash Drawer Balancing
  • Merchandise Restocking
  • Professionalism
  • Daily Reporting
  • Customer Assistance
  • Issue Resolution
  • Organizational Skills
  • Product Knowledge

Accomplishments

  • Supervised team of 15+ staff members.

Languages

French
Native or Bilingual
English
Professional Working

Timeline

Cashier

Henny Penny
04.2023 - Current

Guest Service Associates/ Cashier

Global Partners
06.2022 - 04.2023

General Work Coordinator

CATEB
02.2019 - 04.2022

Tier2 After Sales Service Support Engineer

Orange Cote D'Ivoire
01.2017 - 08.2017

After-Sales Service Technician & Sales Technician

TECHSTOREMING
02.2016 - 01.2017

Tier1 Technical Support Representative

ORANGE CI
04.2013 - 12.2015

Master in Telecommunications And IT Networks - Telecommunications And IT Networks

Ivory Academy Group

Technical Engineering Diploma - Telecommunications Networks And IT

Ivory Academy Group

High School Diploma -

Modern High School -Port Bouet

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Kan Noel Kouadio