Kannyce Winn
Sacramento,CA
Summary
Dynamic and dedicated professional with extensive experience at Marriot Hotel, excelling in customer service and problem-solving. Proven track record of enhancing guest satisfaction through effective communication and meticulous attention to detail. Skilled in cash handling and maintaining cleanliness, ensuring a welcoming environment that promotes repeat visits.
Overview
2026
2026
years of professional experience
Work History
Front Desk Agent
Marriot Hotel
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Disinfect lobby sweep and vacuum wipe down counter tops clean windows and dust
Caregiver
Ihss
02.2017 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed housekeeping duties disinfected beds door handles and bathroom to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
Grant Union High School
Sacramento, CASkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Housekeeping
- Stocking bathroom
- Supply inventory
- Team player/quick learner
- Disinfecting mopping sweeping and vacuuming
Work experience
•Clean rooms lobbies hallway, bathrooms, stairways break room
•vacuum
•empty wastebaskets and dispose of waste
• Make sure storage areas Are stocked and report to supervisor when supplies are needed
• Scrubbed, and cleaned room surfaces using germicides and disinfected
Timeline
Caregiver
Ihss
02.2017 - Current
Front Desk Agent
Marriot Hotel
Grant Union High School
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