Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kanockwa Horton-Hanson

Administrative Assistant
Lehigh Acres,GA

Summary

Engaging Administrative Assistant with experience managing data and controlling recordkeeping. Efficient at optimizing processes to improve efficiency and reduce unfulfilled office needs. Skilled at researching and resolving discrepancies.

Overview

35
35
years of professional experience

Work History

Administrative Assistant

Unifi Service
Atlanta, GA
09.2021 - Current
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Restocked supplies to maintain adequate stock levels.
  • Answered phone system, routing calls, delivering messages to staff and greeting visitors.
  • Payroll inquires and Time Correction Forms.
  • Developed and updated spreadsheets and databases to track, analyze and report Employee Time, Demographics, Direct Deposits.
  • Interacted with vendors and professional services personnel to receive orders, direct deliveries, and communicate instructions.
  • Sorted and distributed office mail and recorded incoming shipments.
  • Receive applications for Travel Pass, Verify submittable documents, scan to email for approval.
  • Schedule entry and corrections
  • Assist with benefits enrollment and 401K contact information
  • Create Department of Labor letters of Separation.
  • Payroll logged signed and unsigned payroll checks on Excel spreadsheet
  • Payroll check delivery.

Core Team Leader

Mercedes-Benz Stadium
Atlanta, GA
02.2019 - Current
  • Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Engaged with New Hires to assist with Company Core Values.
  • Conduct event specifics , Access Control, Bag Buffer Zones, Asset Protection, Crowd Control, Bag Valet to assist with prohibited items.
  • Engage strong awareness of venue safety.
  • Dispatch and Radio etiquette.
  • Colleague relations with uttermost customer service.
  • Organization History and Core Values

Security Supervisor

SAFE Management
Atlanta, GA
10.2017 - Current
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Developed and reviewed specifications for design and construction of security systems.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Monitored work of contractors in design, construction and startup phases of security systems.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Recorded incident reports with detailed accounts of occurrences.
  • Led team of 90 guards in monitoring high volume of mall traffic during peak hours and days.
  • Kept team compliant with security protocols and appearance standards.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.

Area Manager

Community Vaccination Center-FEMA (Mercedes Benz)
Atlanta, GA
02.2021 - 06.2021
  • Oversaw routine maintenance programs and scheduled service to keep service functioning at peak levels.
  • Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Conducted training sessions to educate employees on best practices and procedures to increase effective client service.
  • Dedicated to expanding client bases by building lasting relationships.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Managed 47 Team members Frontend to Post Vaccinations.
  • Daily briefings on statistics of prior day numbers and Forecasting and end of shift debriefing.
  • Callers/Stampers/Vaccination card Registers/Post Vaccination Observers/HIPPA Compliance
  • Managed GRITS-(Georgia State Registration Information Tracking System) to assist in dates for 1st or 2nd doses of COVID-19 Vaccine
  • Manufacturer and Product ID Numbers
  • Appointments 21-day schedule, Demographic Entries, QR Code Scanning and Promotional Items.

Security Professional

National Football League Inc. Superbowl 2019-2021
Atlanta, GA
01.2019 - 02.2021
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Supervised grounds, employee entrances and exits and security officers on duty.
  • Monitored property and investigated areas of suspicion.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Oversaw credentialing activities for all employees, contractors and consultants.
  • Screened incoming employees, personal belongings and shipments for security concerns.
  • Performed guard duties by making judgment decisions within proper policy and procedures.

Twilight Supervisor

UPS
Atlanta, GA
09.2019 - 12.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Maintained safety records and accident reports for human resources.
  • Logged 30day safety records per individual employee..
  • Trained assembly finishers and evaluated quality of work.
  • Submitted documentation and reports to upper management.
  • Inspected manufactured assemblies and monitored progress toward production dates.
  • Maintained compliance with company policies, objectives and communication goals.
  • Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
  • Identified individual employee's unique work styles and adapted management methods.
  • Enforced training, task and process guidelines and communicated clear and concise directions to employees.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Documented and Supervised 20 employees.

Education

Criminology And Profiling

International Open Academy
New York, NY

Associate in Electronics Engineering Technology - Electronics Technology

Computer Processing Institute
Bridgeport, CT

Skills

  • Microsoft Office Suite
  • Verbal and Written Communication
  • Document and File Management
  • Confidentiality and Data Protection
  • Professional and Courteous
  • Office Equipment Operation
  • Supply Inventory Control
  • Electronic Records Management
  • Administrative Procedures
  • Customer Service
  • Reception Duties
  • Microsoft Office
  • Payroll Administration
  • Remote Conferencing
  • Spreadsheet Tracking
  • Employee Communications
  • Judgment and Decision Making

Certification

  • Travel Agent and Consultant Training/WorldSpan GDS Training Certification 2/2022
  • FEMA Travel Rules and Regulations 2021 & 2022
  • World Health Organization - Management and Facilitation of an After Action Review (AAR) 2/4/2022
  • Barbicide - Community Health Ambassador 1/28/2022
  • NCS4- Certification Security Personnel-University of Mississippi & Homeland Security 2017-Present
  • TCM- International Trained Crowd Manager 2017
  • Bleed Out Training Certification -2019-
  • DHS-Human Trafficking Awareness 2019
  • E-verify Administrator- 4/2019-Present
  • Evolve Scanning Personnel-5/2021
  • CTS (Computed Tomography Scanning)- 2/2021
  • First Aid and CPR Certification- 7/2021-7/2023
  • BLS Certification - 2021
  • Florida Security License- 1/5/2024
  • HR & Payroll Management, IOA - 3/1/2022

Timeline

Administrative Assistant

Unifi Service
09.2021 - Current

Area Manager

Community Vaccination Center-FEMA (Mercedes Benz)
02.2021 - 06.2021

Twilight Supervisor

UPS
09.2019 - 12.2019

Core Team Leader

Mercedes-Benz Stadium
02.2019 - Current

Security Professional

National Football League Inc. Superbowl 2019-2021
01.2019 - 02.2021

Security Supervisor

SAFE Management
10.2017 - Current

Criminology And Profiling

International Open Academy

Associate in Electronics Engineering Technology - Electronics Technology

Computer Processing Institute

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Kanockwa Horton-HansonAdministrative Assistant