Summary
Overview
Work History
Education
Skills
Timeline
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Kanoelehua Akana

1524 Pensacola Street Apt 306,HI

Summary

Dynamic leader with a proven track record at Bloomingdale's, adept in office administration and verbal communication. Excelled in roles requiring attention to detail and multitasking, significantly enhancing team productivity and customer satisfaction. Skilled in recruiting and mentoring, demonstrating exceptional problem-solving abilities. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

17
17
years of professional experience

Work History

Administrative Support Colleague

Bloomingdale's
07.2016 - Current
  • Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
  • Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the office setting.
  • Contributed to overall company success by consistently demonstrating a strong work ethic and dedication to achieving organizational goals.
  • Maintained up-to-date knowledge of company policies and industry regulations to ensure compliance across all administrative activities.
  • Increased productivity with comprehensive calendar management for multiple team members, including scheduling appointments and prioritizing tasks.
  • Assisted in budget tracking and expense reporting, ensuring financial accuracy and adherence to company policies.
  • Supported event planning efforts, coordinating logistics for meetings, conferences, and other corporate gatherings.
  • Supported human resources functions by assisting with recruitment efforts including reviewing resumes, scheduling interviews, conducting background checks.
  • Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
  • Served as corporate liaison for Human Resources, communicating any HR information to Central Office and vice versa.

Cosmetics Counter Manager

Nordstrom
12.2013 - 06.2016
  • Maintained a clean and organized work environment, promoting safety and professionalism for both staff and customers.
  • Conducted regular team meetings to discuss goals, strategies, and areas of improvement for the cosmetics department.
  • Trained new employees on proper makeup application techniques, improving overall team performance.
  • Boosted customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Actively participated in ongoing training sessions to remain updated on the latest industry trends, product innovations, and sales techniques relevant to our cosmetics counter operations.
  • Provided exceptional customer service through attentive listening, genuine interactions, and expert knowledge of products offered at the cosmetics counter.
  • Maintained detailed records of sales transactions along with accurate documentation regarding client preferences in order to provide consistent services during future visits.
  • Assisted customers in selecting appropriate skincare routines tailored to their specific needs, resulting in higher satisfaction rates among clientele.
  • Fostered a positive work atmosphere within the team by consistently demonstrating leadership skills while encouraging open communication amongst colleagues.

Store Manager

Lush Cosmetics
02.2008 - 11.2013
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

High School Diploma -

Moanalua High School
Honolulu

Skills

  • Verbal Communication
  • Expense Reporting
  • Scheduling
  • Recruiting
  • Time and labor control
  • Administrative Support
  • Excellent Communication
  • Attention to Detail
  • Multitasking
  • Problem-solving abilities
  • Office Administration

Timeline

Administrative Support Colleague

Bloomingdale's
07.2016 - Current

Cosmetics Counter Manager

Nordstrom
12.2013 - 06.2016

Store Manager

Lush Cosmetics
02.2008 - 11.2013

High School Diploma -

Moanalua High School

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Kanoelehua Akana