Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic
Kanoe Higa

Kanoe Higa

Steilacoom,Wa

Summary

With over 12 years of experience in the customer service industry, I possess a deep passion for delivering exceptional customer experiences. I excel at anticipating guest needs and providing the best possible service. Connecting with people and learning their stories brings me genuine enjoyment. I firmly believe that consistency is key to achieving success. Maintaining a positive attitude and a strong work ethic are ingrained in me. My experience in the service industry has instilled valuable principles and shaped me into a dedicated individual. As a detail-oriented team player with the will to always being open to learning new things, I thrive at managing multiple projects simultaneously with a high level of accuracy.

Overview

20
20
years of professional experience

Work History

Patient Account Specialist I

DaVita
07.2024 - Current
  • Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
  • Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
  • Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
  • Electronically submitted bills according to compliance guidelines.
  • Posted payments and processed refunds.
  • Utilized computer programs to create invoices, letters, and other documents.

Revenue Coordinator

DaVita
03.2022 - 07.2024
  • Worked closely with cross-functional teams to identify potential bottlenecks in the revenue cycle, implementing solutions for improved efficiency.
  • Reduced billing errors by implementing a robust invoice review system before submission to clients.
  • Supported management decision-making with detailed analysis of revenue patterns, identifying areas for growth and improvement.
  • Contributed to the development of new pricing strategies, leading to increased profitability without compromising customer relationships.
  • Improved cash flow management through diligent tracking of outstanding payments and timely followups.

Server

Red Lobster
09.2016 - 03.2017
  • Handled a high volume of guests regularly, welcomed guests as they arrived, took food and drink orders and made sure to include any special requests or allergies made by guests, prepped and served correct food and drink orders to the correct table, checked on guests and anticipated their needs, and made sure that they had an amazing dining experience.

Server/Bartender

WDI Tony Romas
12.2007 - 07.2016
  • Handled a high volume of guests regularly, welcomed guests as they arrived, took food and drink orders and made sure to include any special requests or allergies made by guests, prepped and served correct food and drink orders to the correct table, checked on guests and anticipated their needs, and made sure that they had an amazing dining experience.

Photographer/cocktail waitress

Hawaiian Waters Adventure Park
06.2005 - 10.2007
  • Photographer: Walked to different rides in the water park and took between 100-200+ photos a day of guests coming down the rides
  • Sales in selling photo packages and upselling photo packages to guests before they leave the waterpark
  • Cocktail Waitress: Walked around the waterpark to take food and drink orders from guests relaxing by the pools
  • Prepped and served correct food and drink orders to guests and anticipated their needs, making sure they were satisfied and happy with their experience.

Education

Herbal Sciences

Tacoma Community College
Tacoma, WA

Waianae High School
05.2005

Skills

  • Leadership
  • Teamwork
  • Customer Service
  • Communication
  • Organization
  • Attention to detail
  • Handling Pressure
  • Invoice Processing
  • Payment Processing
  • Attention to Detail
  • Critical Thinking
  • Proactive and Self-Motivated
  • Relationship Building
  • Microsoft Office

Accomplishments

  • In 2024 I selected as one of the winners for the “We are well award” that DaVita has every year. I got to tell my story about my mental health journey as a working mother of 3 who has hyperthyroidism and how I am trying to overcome my postpartum depression day by day. Hoping that maybe my story will help someone else who is in the same position as I am and let them know they are not alone.


  • In July of 2024, I was promoted from Revenue Coordinator to a Patient Account Specialist I.

Hobbies and Interests

  • Family Time
  • Jiujitsu
  • Reading
  • Plants

Timeline

Patient Account Specialist I

DaVita
07.2024 - Current

Revenue Coordinator

DaVita
03.2022 - 07.2024

Server

Red Lobster
09.2016 - 03.2017

Server/Bartender

WDI Tony Romas
12.2007 - 07.2016

Photographer/cocktail waitress

Hawaiian Waters Adventure Park
06.2005 - 10.2007

Waianae High School

Herbal Sciences

Tacoma Community College

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Kanoe Higa