Kanoe Maddela
Kailua
Summary
Seeking a position as an active employee involving responsibility and working with others as a team member to achieve advancement and growth for the company. Enjoys all new assigned duties as I am always looking to learn new skills.
Overview
20
20
years of professional experience
Work History
Call Center Representative
eWorld
Honolulu, HI
02.2021 - Current
- Answered an average of 60+ calls a day.
- Answer and assist incoming calls through call queue with information on their case.
- Gather information to create tickets for each call and resolve or escalate to an eligibility worker.
- Transfer clients to an eligibility worker to complete the interview process for determination of benefits.
- Temporary position through Bishop & Co
Receptionist/Administration/Call Center Service Rep
Valley of Temples & Hawaiian Memorial Park Mortuary
Kaneohe, HI
06.2018 - 11.2021
- Greet visitors, assess needs and directs to appropriate personnel
- Answer and direct incoming calls using multiline telephone system
- Gather vital family information for loved one’s whose passed
- Dispatch to Transport Service for deceased pick up
- Receive incoming packages and mail, disperse parcels and correspondence and ship outgoing items when required
- Coordinates daily and weekly schedules and monthly calendar obligations for 10 Family Service Advisors as well as 2 company Directors
- Manage and control office supply inventory to ensure timely ordering or requisition of depleted or lowlevel stock
- Manage clerical needs of company employees, including copying, faxing and file management
Educational Assistant
Ke Kula 'o Samuel M. Kamakau
Kaneohe, HI
08.2013 - 06.2018
- Taught an average of 18 children per school year
- Provides a nurturing, supportive learning environment that is rooted in the Hawaiian language and culture
- Establishes daily routines that were easy for the children to follow
- Uses classroom observations to create written assessments of student performance
- Monitors students' educational progress with individual charts and files
Certified Medical Assistant Externship
Windward Heart Center LLC
Kailua, HI
04.2013 - 06.2013
- Demonstrated proficiency in taking and recording patient medical histories and vital signs, as well as performing capillary blood sampling and EKGs using eClinicalWorks
- Performed capillary blood sampling and EKG testing
- Provided patient education on applying and care for Holter monitor
- Handled back of the office phone system
- Maintained & cleaned exam room and all medical equipment
Newborn Photographer
Our365, Inc.
Kailua, HI
09.2012 - 06.2013
- Implemented marketing strategies which resulted in 20% growth in sales.
- Provided excellent customer service to families and their newborns on a daily basis Input and submit all photos and family information into a computerized database
- Received and submit all electronic and cash payments for photos purchased
Owner/Provider
Monkey Do Daycare
Wailuku, HI
11.2009 - 07.2011
- Provided a safe and nurturing care of up to 6 children ranging from 05 in age
- Managed all bookkeeping using Microsoft Office
- Organized all monthly meals, calendars and activities
- Effectively communicated with parents and/or family members on a daily basis
Customer Service Representative
Payday Loans of Hawai'i
Kahului, HI
01.2006 - 03.2008
- Welcomed customers into the store and helped them locate items
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Educated customers about the brand to incite excitement about the company's mission and values
- Processed cash advances, money transfers, money orders and check cashing
- Provided courtesy calls to customers for repayment of loans and /or delinquency
- Organized and prepared delinquent files on loans for submission to collection agencies
Education
Certificate of Completion - Medical Assistance
Hawaii Technology Institute
Honolulu, HI01.2013
High School Diploma - undefined
H.P. Baldwin High School
Wailuku, HI01.2004
Skills
- Fluent in Hawaiian Language
- Personable
- Strong organizational, communication and writing skills
- Selflearner and problem solver
- People and customer oriented
- Works well in a fastpaced
- Motivated team player environment
- Computer literate
- Responsible for all duties assigned
- Call Center
- Customer Service
- EClinicalWorks
- Patient Care
- Vital Signs
- EMR Systems
- Public relations
Timeline
Call Center Representative
eWorld
02.2021 - Current
Receptionist/Administration/Call Center Service Rep
Valley of Temples & Hawaiian Memorial Park Mortuary
06.2018 - 11.2021
Educational Assistant
Ke Kula 'o Samuel M. Kamakau
08.2013 - 06.2018
Certified Medical Assistant Externship
Windward Heart Center LLC
04.2013 - 06.2013
Newborn Photographer
Our365, Inc.
09.2012 - 06.2013
Owner/Provider
Monkey Do Daycare
11.2009 - 07.2011
Customer Service Representative
Payday Loans of Hawai'i
01.2006 - 03.2008
High School Diploma - undefined
H.P. Baldwin High School
Certificate of Completion - Medical Assistance
Hawaii Technology Institute