Kanoknat Sukserm
Los Angeles,CA
Summary
At Queen Violet, excelled as a Food and Beverage Server by mastering menu memorization and fostering guest relations, leading to increased customer satisfaction. Skilled in food safety practices and thriving under pressure, I ensured seamless service during high-volume periods. My proactive approach in upselling and complaint handling significantly contributed to a positive dining experience.
Overview
5
5
years of professional experience
Work History
Food and Beverage Server
Queen Violet
09.2022 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Addressed and handled customer complaints in polite and professional manner.
Barista
LAB Coffee
04.2019 - 11.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Master Of Business Administration -
Southern California University SOMA
Los Angeles, CA08.2022
Skills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Flexible Schedule
- Upselling
- Guest Relations
- Menu Recommendations
- Allergy awareness
- Wine pairing knowledge
- Drinking age verification
- Sanitation Standards
- Complaint Handling
- Guest Engagement
- High-volume dining
- Food safety understanding
- Service prioritization
- Dining area maintenance
- Relationship Management
- Menu Memorization
- Food inspection
- Warm and Friendly
- Team Leadership
- High Energy and Stamina
- Cool Under Pressure
Languages
Thai
Native or Bilingual
English
Professional Working
Timeline
Food and Beverage Server
Queen Violet
09.2022 - Current
Barista
LAB Coffee
04.2019 - 11.2021
Master Of Business Administration -
Southern California University SOMA
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