Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kansas Doak

Porter

Summary

Dynamic and dedicated professional with a strong work ethic and excellent customer service skills, honed at Sonic Drive In. Proven ability to enhance guest satisfaction through efficient service and effective communication. Experienced in cash handling and order accuracy, consistently contributing to a positive dining experience and fostering customer loyalty.

Overview

1
1
Certification

Work History

Car Hop

Sonic Drive In
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
  • Enhanced sales by upselling menu items and promoting daily specials.
  • Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
  • Improved efficiency by restocking supplies during downtime periods between orders.
  • Maintained a clean and organized workspace for efficient food preparation and delivery.
  • Assisted in the training of new carhops, sharing best practices for success in the role.

Bartender

Tasty Beverage Barn
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Receptionist

Bubbly Paws
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

High School Diploma - Health Sciences

Porter High School
Porter
05.2024

Skills

  • Good communication
  • Drive-thru experience
  • Flexible schedule
  • Strong work ethic
  • Cleaning and sanitizing
  • Order accuracy
  • Guest satisfaction
  • Memory retention
  • Beverage preparation
  • Phone etiquette
  • POS system operation
  • Payment processing
  • Restaurant policies
  • Performance improvement
  • Food service efficiency
  • Friendly attitude
  • Excellent customer service
  • Fast and efficient
  • Willing to learn
  • Teamwork and collaboration

Certification

TABC

Food Handlers

Both current.

Timeline

Car Hop

Sonic Drive In

Bartender

Tasty Beverage Barn

Receptionist

Bubbly Paws

High School Diploma - Health Sciences

Porter High School

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